Account Manager ( Female Only ) Arabic Speaker

Role Overview

We are looking for an experienced Account Manager & Customer Service Specialist to join our team. The ideal candidate will be a native Arabic speaker with strong communication skills, proven experience in managing client relationships, and the ability to deliver exceptional customer service. This role requires balancing account management responsibilities with hands-on customer support, ensuring client satisfaction, retention, and long-term growth.

Key Responsibilities

• Manage and develop strong relationships with key accounts, acting as the main point of contact.
• Provide excellent customer service by handling inquiries, issues, and requests promptly and professionally.
• Identify opportunities to upsell and cross-sell products or services to existing clients.
• Collaborate with internal teams (sales, marketing, operations, and technical support) to ensure client needs are met.
• Monitor account performance, track customer feedback, and prepare regular reports for management.
• Support new client onboarding and ensure a smooth transition from sales to account management.
• Maintain accurate records of interactions and account activities in CRM systems.
• Represent the company with professionalism in Arabic and English communications (written and verbal).

Qualifications & Skills

• Business Administration, Marketing, Communications, or a related field.
• Proven experience (2+ years) in account management and/or customer service roles.
• Native Arabic speaker, with strong proficiency in English (French is a plus).
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Customer-focused mindset with problem-solving ability and attention to detail.
• Proficiency in CRM software and MS Office tools.

Job Type: Full-time