Account Manager - HR,PRO,GRO

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client

.
Why We’re Hiri

ng
With over 1,700 companies established, 200+ active companies in our coworking spaces and private offices in Riyadh, and 200+ clients supported on an ongoing basis with our HR, PRO & GRO services in Saudi Arabia, our post setup operations are critical to delivering an exceptional customer experience and continued growth of our client portfol

io.
We’re looking for an Account Manager, HR, GRO, PRO for the rapidly scaling Post Setup business line within AstroLabs Business Growth Solutions, where we support the long-term growth of leading companies in the Gulf. Our Post Setup business line is based out of our coworking space in Riyadh, a thriving business hub with 200+ compan

ies.
Our specialized, on the ground team have streamlined regulatory compliance, from the renewals of company licenses and documentation to Saudization and governmental portal management. We also offer HR and PRO services to take care of the administrative needs of our clients as they scale in the Kingdom. The delivery of such client services is one of the most important aspects of the companies’ business journeys and directly impacts their operations and growth in

KSA.
Who y

ou are
Our Account Manager, HR, GRO, PRO should be an experienc ed op erations and custom er excellence professional with a track record of managing a portfolio of clients successfully. The role involves managing a diverse client portfolio, ensuring smooth regulatory compliance, and supporting business growth through HR, PRO, and GRO services. Key responsibilities include license renewals, Saudization, and government portal management. You will play a crucial role in client success, directly impacting their operations and growth

in KSA.
We need an experienced professional who can independently handle complex accounts, is detail-oriented, process-driven, and excels in customer service. Strong customer experience and sales skills are essential for building client relationships, promoting retention, and dri

ving r

enewals.
We are Ambitious, we take Ownership, and we are committed to Excellence. If you are a high performing, driven individual, then read on - we would love for you to join our dyna

mic team.
Grow Into a Leader, Shape

the Future
At AstroLabs, we believe in developing future leaders. This role is designed for ambitious profe ssionals eager to take ownership, build expertise, and st ep into leadership—while playing a pivotal role in supporting Saudi V ision 2030. As an Account Manager for HR, PRO , and GRO services, you’ll be at the forefront of enabling businesses to thrive in Saudi Arabia, ensuring they navigate regulatory landscapes seamlessly while refining your own leadership and management ca

pabilities.
This isn’t just another operations role—this is your opportunity to grow into a leader through structured mentorship, hands-on experience, and a culture that prioritizes development. If you’re driven to excel, passionate about guiding others, and ready to make an impa

ct, read on.
W

hat You’ll Do
Operations &a

• mp; ComplianceOversee and execute HR, GRO, and P RO services, including license renewals, work permits, Saudization, payroll, and compliance with governmenta
• l regulations.Ma ster and regularly use governmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance a
• nd efficiency.Build and maintain str ong relationships with government entitie s and external partners to facilitate smooth ser
• vice delivery.Ensure all client data and documentation is accurately captured and maintained in int
• ernal systems.Contin uously refine processes to enhance efficiency and service quality, proactively implementing new serv

ice offerings.
Client & Relation

• ship Management Take full ownership of a div erse portfolio of clients, ensuring their HR, GRO, and PRO needs are met w
• ith excellence.Provide p roactive advisory support, helping clients navigate regulatory requirements and optimize their operations i
• n Saudi Arabia.Manage end -to-end client engagement, from onboarding to offboarding, ensuring satisfaction and gathering te stimonials
• and referrals.Handle escalations from junior team members, offering guidance and coaching to resolve complex issu
• es efficiently.Drive clie nt retention and renewals, ensuring a high level of customer satisfaction and continued

business growth
Leadership &

• amp; DevelopmentTake on mentorship and coaching responsibilities, supporting junior team members in developing
• their expertise.Lead by example, demonstrating strong operational execution, problem-solving, and customer
• service skills.Participate in structured leaders hip development initiatives, equipping you with the skills to step into a senior
• management role.Actively contribute to a col laborative team environment, fostering a culture of learning and continuo

us improvements.
Product &

• ; Business GrowthIdentify and implement new serv ices and process improvements to enhance the value AstroLabs pro
• vides to clients.Stay up to date with industry trends and regulatory changes, ensuring AstroLabs remains at the forefront of HR, GRO,
• and PRO ser vices.Represent AstroLabs at industry events, works hops, and networking sessions, building strong relationships and drivin

g business growth
W

hy Join AstroLabs?
At AstroLabs, we don’t just o ffer a job—we offer a career pat h. We are deeply invested in the growth an d development of our team members, equipping them with the mentorship, training, and leadership opportunities needed to advance in their careers. If you’re eager t o refine your leadership sk ills, take on more responsibility, and become a fu ture leader in Corporate Services, this i

s the role for you.
Join us and be part of a high-performance team that is shaping the future of business exp ansion in

the Gulf. Apply

• now!
  Job Requirements
  An ambitious profession who wants to grow i
• nto a management role.2+ years of experience in Account Management, Operations, or Customer Success in a KPI-driven envir o
• nment in Saudi Arabia.Background in HR, GRO, PRO , Company Setup, or Corporate Servic e
• s is highly desirable.Fully fluent in Arabic and English, with excellent
• communication skills.Strong ability to manage client accounts independently, with a sol
• utions-driven mindset.Det ail-oriented and process-driven, with exceptional organization al a nd t
• ask management skills.Skilled at data analysis and reporting, using insights
• to driv e improvements.A natural people person, with a passion for mentoring, coaching and suppo r
• ting team development.Proficiency in Microsoft Office,
• Excel, and CRM tools.Committed to professional growth, regularly engaging in t raining and deve
• lopment opportunities.A true brand ambassador for AstroLabs, representing our values of Ownership, Amb

ition, and Excellence.