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Account Manager, Junior

At ThumbStopper, we’re redefining how brands connect with local retailers and customers—through the power of automation, intelligence, and a relentless focus on simplicity. We believe that the strongest brands aren’t built in boardrooms. They’re built in local communities, on showroom floors, in neighborhood searches, and across social media feeds. That’s why we created an AI-powered platform that helps consumer brands scale their presence where it matters most: at the local level. Our Mission is to simplify and scale brand-to-local marketing for consumer brands and their retailer networks—so that local engagement becomes automatic, accurate, and impactful. We do that by bridging the gap between brands and their retail networks by automating complex, time-consuming tasks like organic social media syndication, paid and boosting ad services, retailer websites and accurate business listings & review monitoring. Whether a brand supports hundreds or thousands of retailers, ThumbStopper makes it effortless to speak in one voice while staying locally relevant and visible. We exist because “brand-to-local marketing” is broken. Most brands either overspend trying to manage local efforts manually, or they give up entirely, leaving retailers on their own. We exist to fix that by combining cutting-edge technology with marketing expertise to create a better way. We don’t just help brands grow, we help their retailers succeed, too. When the local channels win, everyone wins.

Job Summary

ThumbStopper is looking for a detail-oriented Full-Time Brand Advisor, Junior (Account Manager, Junior) to work in our office five days per week. This role is responsible for the onboarding of new brands, the health of existing brand relationships, and completion of incoming brand requests/questions (generated from brand phone calls/emails). The ideal candidate possesses a drive to foster relationships and build revenue. In this role, you’ll work closely with all members of the Customer Success team.

Top KPIs

1. Number of brands managed.

2. Percentage of brand content approved

3. Percentage of content audited

4. Percentage of meetings with each brand

5. Number of Retailers connected vs active.

Job Responsibilities

o Daily and weekly monitoring, auditing, and reporting of key indicators of brand’s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor).

o Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper’s existing customer base as applicable.

o Create and configure brand accounts within the ThumbStopper system.

o Facilitate the approval of content to a brand’s retailer network as needed (to include approving content in cases of brand unresponsiveness).

o File JIRA tickets to report issues, bugs, and feature enhancements to the technology department.

o Maintain the Brand Playbooks of assigned brands

o Work with the Brand’s assigned contact for new client onboarding including marketing materials, Brand system training, and TM webinars, as needed.

o Responsible for the creation and presentation of Quarterly Business Reviews.

o File monthly co-op/billing reports for Brands where contractually obligated.

o Understand and follow documented SOPs related to each Brand Manager partner for proper account configuration and SalesForce workflow channels.

o Barometer has a content fulfillment percentage of 85% or greater on all assigned brands.

o Number of subscribed retailers is greater than or equal to the minimum required retailers as stipulated in the brand’s contract (across all assigned brands).

Other duties as required.

Daily Requirements

· Contribute a minimum of 40 working hours per week

o In-office Monday, Tuesday, Thursday, Friday with Wednesday being a remote workday.

o Hours are 8:00-5:00pm or 9:00-6:00pm

· Participate in scheduled meeting(s) as required.

· Maintain collaborative team presence using Ticketing and Conversations in SalesForce, Slack, and by actively participating in company meetings.

· Professional interaction with company cross-functional departments including sales, technology, and executive management team.

Required Skills

● Professional verbal and written communications skills.

● 4-year minimum in customer service.

o Proven ability to build and maintain relationships with clients and internal stakeholders

o Demonstrated competence sharing info out to the entire Customer Success team and being a brand’s subject matter expert

o 6-months minimum in any ThumbStopper Customer Success role

● Organized with attention to detail.

● Proficient with all platforms used by ThumbStopper.

o Including but not limited to; Microsoft Office Suite, Salesforce, and the ThumbStopper platform.

Physical requirements

● Prolonged periods of sitting at a desk and working on a computer.

● Can lift 10+ pounds.

Education / Experience

● High School diploma.

● 3+ years of experience in customer service or similar role.

Education / Experience

· High school diploma

· 2+ years of experience in customer service or similar role.

Supervisory Responsibilities:

None

Reports to: Brand Advisor Team Lead

Role is in office in Tampa, FL with minimal local travel required

ThumbStopper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThumbStopper complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

ThumbStopper expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ThumbStopper employees to perform their job duties may result in discipline up to and including discharge.

Pay: $50,000.00 - $55,000.00 per year

Benefits: