Account Manager (Mandarin Speaking)

About us ✨

Qoolize is a leading provider of A2P SMS, eSIM, Global Internet Access, and Voice solutions, empowering businesses of any size, in any location, to borderless communication. People are at the heart of everything we do, which is reflected in our human resources model, recruitment processes and culture.

About the role

Location: Wherever you are 🌍

Reporting to: Manager Global Messaging and CPaaS

What we offer

Competitive salary package: Stay motivated with a salary that matches your skills and dedication

Work-life harmony: An annual leave allowance of 25 vacation days plus public holidays (regardless of your location), and a remote work policy, giving you the freedom to find your ideal work-life balance

Career progression: Learning and development budgets and programs that allow you to advance your skills, grow, and pursue your dream career

Culture: A dynamic work environment, and a talented and passionate team that thrives on pushing each other and celebrating successes together

What we expect from you

Embrace, and contribute to our company culture and become a core part of our team

Bring fresh perspectives and ideas to our projects and processes

Approach challenges head-on and solve problems before they arise

Communicate openly and transparently

Grow with us and help us drive innovation

Job requirements

• Bachelor’s degree in Engineering (preferred), Business, Economics, or a related field
• 2–4 years of experience in account management, client support, or a similar role within the telecom or IT sector
• Proven track record of managing client portfolios and resolving issues independently
• Strong communication, negotiation, and problem-solving skills
• Ability to analyze client performance data and provide strategic insights
• Excellent time management and organizational abilities, with the capacity to handle multiple priorities
• Fluency in English and Mandarin Chinese is required.

Responsibilities for this role include (but aren’t limited to)

• Independently manage and grow relationships with assigned portfolio companies
• Oversee trading transactions, ensuring accuracy and timely execution
• Take ownership of client issues, providing effective solutions and ensuring long-term satisfaction
• Handle and resolve trouble tickets while proactively identifying recurring issues and proposing improvements
• Monitor and manage client payment processes in close collaboration with the finance team
• Provide regular performance updates, insights, and recommendations to the sales manager or leadership team
• Act as a key communication bridge with clients by delivering updates, gathering feedback, and anticipating future needs
• Develop a strong understanding of market trends and client expectations to support revenue growth and retention
• Contribute to process improvements and mentor junior team members when needed

Our recruitment process

Please note our recruitment process may vary depending on the role you’re applying for. While the below are our general steps, some positions may involve modified or additional stages.

Apply: Send us your application via LinkedIn or to hr@qoolize.com

Cultural Fit: Get to know our People and Culture team, discuss shared goals, learn more about our culture and vision, and find out if we’re a match

Case Study/Skill Assessment: Demonstrate your skills with a practical task. This is your opportunity to showcase your expertise!

Manager Interview: A final review with the hiring manager to ensure our expectations are aligned

Offer: We extend an offer to you and look forward to welcoming you on-board!