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Account Manager, Mid-Market
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ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we're building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of "developer" now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.
Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.
Let's build the future together!
WHY WE'RE LOOKING FOR YOU
We're looking for an account manager who gets that our customers' success drives our growth. You'll own the relationship with your clients, working alongside sales engineering to deeply understand their needs, identify the right solutions, and help them unlock more value from Retool. You'll close renewals and expansion deals by being a trusted advisor, not just a vendor. The ideal candidate is quota-driven but knows the best outcomes come from genuine partnership and solving real problems.
WHAT YOU'LL DO
- Drive expansion revenue by identifying opportunities where Retool can solve more problems for your customers
- Own renewals by proving ongoing value well before contract time
- Build pipeline through product conversations, use case exploration, and event follow-ups that actually matter to customers
- Get curious about your customers' businesses to understand their goals, challenges, and workflows so you can recommend the right solutions
- Run tight sales processes with consistent methodology to deliver accurate forecasts and hit your numbers
- Champion your accounts internally by sharing usage insights, customer wins, and strategic recommendations during business reviews
- Spot risks early and own them through resolution because if something's off, you're on it
- Communicate clearly and follow through reliably so your customers never wonder where things stand
WHO YOU'LL WORK WITH
You'll partner closely with sales engineers to design solutions, technical account managers to ensure smooth implementation, account executives to tackle strategic accounts, and deal desk and legal to get deals across the finish line. This role thrives on collaboration because your success depends on building great relationships internally and externally.
THE SKILLSET YOU'LL BRING:
- Experience selling to mid-market companies (251-2,500 employees). You know how these organizations think and buy
- A track record of consistently hitting quota through both renewals and expansion
- The ability to run discovery calls that uncover real needs and turn them into pipeline
- Strong organizational skills to juggle multiple accounts without dropping the ball
- Clear, compelling communication (written and verbal) that builds trust
- Comfort positioning value, negotiating terms, and closing deals consultatively
NICE TO HAVE:
- A history of crushing quota while earning great customer feedback (both matter here)
- Experience with tools like Salesforce, Outreach, Gong, and LinkedIn Sales Navigator
- Professional certifications (like SAMA) that show you invest in your craft
- Familiarity with the AI and developer tools landscape
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
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