Account Manager (Night Shift)

Company description

Welcome to Floship — a global leader in cross-border e-commerce logistics and technology-driven fulfillment solutions. We partner with fast-growing brands and online sellers to power their international expansion through end-to-end supply chain services, including warehousing, order fulfillment, delivery management, and value-added operations.

Backed by leading venture investors, Floship is recognized as one of the Financial Times’ Top 100 Asia-Pacific High-Growth Companies — a reflection of our operational excellence, innovation, and customer-centric mindset.

At Floship, we embrace a fast-paced, collaborative start-up environment where ideas move quickly and people make a real impact. We are currently looking for a Customer Service–Driven, Client-Facing Account Manager to join our Account Management team. In this role, you will be at the heart of our client relationships — supporting global brands, driving operational excellence, and ensuring seamless logistics experiences across our supply chain network.

Important Note: While the position is titled “Account Manager,” this is not a finance or accounting role. The role focuses entirely on client relationship management, customer service, and operational coordination within the logistics and supply chain industry. We are specifically looking for professionals experienced in logistics, supply chain management, e-commerce fulfillment, or 3PL account management.

Responsibilities:

• Manage client accounts which includes coordinating with client and operations teams to ensure SLAs are successfully met.
• Help develop initiatives to increase customer satisfaction and retention
• Monitor daily activities of your accounts to ensure KPIs are met
• Identify new opportunities and requirements from client to help our product team develop new products and services
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders
• Increasing client profitability
• Book in regular service meetings on calls with clients to scope and understand their future business plans
• Handle client escalations where required
• Create Work Orders for Clients regarding Value Added Service items
• High touch relationship management

Requirements:

• A minimum of a Bachelor’s Degree in Business/ Commerce Fields.
• Fluent to native level of English.
• Relevant working experience within Logistics, Supply Chain Management, Ecommerce / Order Fulfillment / 3PL Account Management is required.
• Background in key account management in supply chain management is highly preferred though a background in ecommerce will be considered.
• International mindset to support working with international clients from the west.
• Analytical background with some sales experience.
• No travel required.
• Understanding startup culture will be very important, you will be expected to wear many hats and find solutions proactively.
• Familiarity with the following is a big plus: Google Business Apps, Helpscout, Asana, Slack.
• Willingness to work night shift.

Here’s what we’ve got for you:

• A lively and exciting work environment with plenty of challenges to keep you engaged.
• We’re all about your personal and professional growth - count on us to support you every step of the way.
• Our team is a colorful mix of people from around the world, celebrating diversity and inclusion.
• From day one, you'll have the chance to make a real impact in our fast-growing global company
• Working from Home: Embracing the benefits of a remote setup, you’ll have the opportunity to work from home, eliminating the need for daily commutes and providing you with a more convenient and efficient work arrangement.
• Remote Work: We understand the importance of flexibility, so you’ll have the option to work remotely, allowing you to work from the comfort of your home or any location that suits you best.

At our company, we believe that a supportive and inclusive work environment — coupled with remote work and flexible options — helps create a fulfilling and balanced professional life. You’ll have the chance to tackle exciting challenges, grow both personally and professionally, and collaborate with a diverse group of individuals from around the world.

Join us at Floship, where your customer service expertise and client management skills will help shape the future of global e-commerce logistics. Together, we’ll achieve remarkable milestones!

Job Type: Full-time

Pay: Up to ₹55,000.00 per month

Benefits:

• Work from home

Education:

• Bachelor's (Required)

Experience:

• Account Management: 2 years (Required)

Work Location: Remote