Account Manager Paper Services

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job

The Account Manager is responsible for managing account business and client relationship-building as the primary contact for service-based accounts. This role works directly with the client and internal teams to ensure that deliverables are strategic, on brand, consistent and that all parties are working toward the same goals.

Key Responsibilities

• Serve as the primary point of contact for client relationships, managing assigned accounts, delivering market updates, driving goal attainment, and identifying upsell opportunities.
• Collaborate with Product Managers on quoting activities and proactively recommend alternative paper solutions to existing clients.
• Oversee a portfolio of customers, assigned by territory or account size, ensuring tailored service and account growth.
• Act as a resource for Print Sales and Print Account Managers, addressing their inquiries and supporting smaller client accounts.
• Coordinate multiple deliverables, engaging all stakeholders to ensure seamless execution and successful outcomes.
• Maintain daily communication with clients, internal subject matter experts, and the account team to foster strong partnerships.
• Partner with subject matter experts and Sales Leadership to renew contracts, sustain revenue, and pursue additional transactional business.
• Manage quoting and order entry processes through Quad Systems with accuracy and efficiency.
• Support Sales Leadership in managing multi-channel communications, including:
  • Maintaining a deep understanding of clients’ brands, products, and markets
  • Providing strategic direction to the account team based on client business objectives
  • Articulating the value and impact of our capabilities on client marketing needs
• Develop comprehensive account plans, forecast workloads, manage account records, and deliver timely status reports.
• Collaborate with Sales Leadership to ensure client satisfaction and long-term account retention.

Job Requirements

Education

High School diploma or GED. Bachelor’s degree preferred

Experience

10+ years in customer service, account management in a full-service agency and/or print environment preferred

Knowledge, Skills & Abilities

• Strong knowledge of printing papers—including types, uses, and how different grades impact print quality, cost, and commercial printing or publishing applications.
• Strong account management skills, leadership and collaborative ability to satisfy client expectations
• Strong print background with an understanding of interactive technologies and paper market
• Strong organizational, verbal and written communication skills
• Ability to analyze challenges and make good judgements given multiple considerations
• Proactive and disciplined time management approach
• Occasional travel may be required
• Basic understanding of business accounting; experience with Microsoft products