Account Manager (Private Label)

Position Overview:

The Account Manager provides day-to-day support to the Sales team and field representatives while maintaining strong, professional relationships with brokers, consumers, and internal teams. This role requires an outgoing and confident communicator who can manage multiple projects simultaneously, meet defined deadlines, and deliver exceptional customer service. Experience in the Private Label retail business is highly desired.

Key Responsibilities:

Account & Sales Support

• Serve as a primary Sales Support contact for approximately 100 accounts.
• Collaborate daily with internal departments including Order Entry, Customer Service, Production, QA, R&D.
• Communicate with customers and select suppliers as needed to support ongoing business.

Project Coordination & Process Management

• Manage and complete various customer and product-related processes:
  • New Customer Setup / New Item Setup
  • Oversee Label and Artwork Design processes and Item Development projects
  • Label & Packaging Development Projects
  • Pricing Entry and Maintenance
• Execute and maintain customer-specific documentation:
  • Product Specifications & Quality Assurance Forms
  • Customer Questionnaires & Sample Requests
  • Standard Bid / Proposal Documentation
  • Online Customer Data Portals
• Manage consumer communications, including complaints, inquiries, and requests.
• Experience with marketing support, brand management, managing ads and Online retail image management, including product imagery and e-commerce content is plus.
• Online retail image management, including product imagery and e-commerce content.

Minimum Qualifications & Requirements

Education & Experience

• Bachelor’s degree preferred
• In lieu of a degree, 10+ years of relevant experience in account management, sales support, marketing, or a related field will be considered

Professional Skills & Attributes

• Exceptional verbal and written communication skills
• Strong attention to detail with the ability to deliver accurate work consistently
• Quick learner with strong analytical and problem-solving capabilities
• Highly organized and capable of providing prompt and accurate status updates
• Effective project manager with the ability to handle multiple projects and strict deadlines
• Self-motivated, proactive, and capable of independently driving projects forward while also thriving in a team environment
• Persuasive, strong negotiation skills, and a commitment to superior customer service

Technical Skills

• Proficient in Microsoft Office applications (Excel, Outlook, PowerPoint, OneNote)
• Skilled with Adobe Acrobat and functional familiarity with Adobe Illustrator or similar artwork/design software is preferred
• Experience with an Order Management System (Syspro preferred) is preferred
• Comfortable using customer data portals, analyzing sales data, and compiling customer-specific information
• Art/design background or aptitude strongly preferred; knowledge of graphic design processes is a plus

Preferred Industry Experience

• Private Label / Contract Packaging
• Retail / Consumer Packaged Goods (CPG)
• Food Service