Account Manager, Procurement - Arkansas

About SOVRA

SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America.

With an international team of 500 experts, SOVRA offers comprehensive, end-to-end solutions tailored to address the unique challenges of public procurement, ensuring compliance, enhancing efficiency, and promoting transparency. Our commitment to innovation has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, affirming our platform's adherence to the highest standards in efficiency and vendor accessibility.

By leveraging SOVRA's advanced tools and expansive supplier network, public agencies can optimize every tax dollar spent, drive better procurement outcomes, and deliver exceptional services to their communities.

You can find more info at SOVRA.com.

About the Job

SOVRA is seeking an Account Manager (AM) to support the ARBuy Program in the State of Arkansas. This role will be central to building and strengthening partnerships with the State of Arkansas, Arkansas local governments, and related stakeholders.

The AM will combine expertise in public sector procurement, customer success, and strategic relationship management to ensure that Arkansas agencies, counties, cities, school districts, and other local entities fully leverage ARBuy and SOVRA eProcurement solutions. By driving adoption, ensuring user satisfaction, and increasing utilization of statewide and cooperative contracts, the AM will help maximize financial and operational benefits for public buyers and their suppliers.

This position requires a proactive, customer-focused approach to expanding the reach and impact of ARBuy and SOVRA products in Arkansas, coordinating closely with state leadership, local governments, and related stakeholders.

What will your primary Responsibilities look like?

• Establish productive, professional relationships with key State of Arkansas officials, local government stakeholders, and related organizations.
• Understand state and local procurement practices and promote the use of ARBuy to deliver value and savings.
• Manage initiatives to expand usage of the ARBUY platform and statewide contracts among Arkansas local governments.
• Serve as liaison between SOVRA, the State of Arkansas, and local governments to ensure alignment, collaboration, and program success.
• Collaborate with the State and internal SOVRA teams to design and implement initiatives that benefit state agencies, local governments, suppliers, and the company.
• Provide account management and customer success services for Arkansas local governments.
• Organize and coordinate training sessions when needed (delivered by dedicated trainers).
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Evaluate and pursue opportunities to provide SOVRA products for sourcing, solicitation, and contract management to Arkansas local government entities.
• Maintain robust knowledge of the ARBuy solution (as implemented) and use this knowledge to expand and deepen adoption.
• Travel within Arkansas as necessary, with potential travel to other states as opportunities emerge.
Explore opportunities outside of Arkansas when aligned with company growth strategy and strategic fit.

What does Excellence look like in this role?

• Achieving assigned growth targets in system usage, contract spend, and company revenues in designated accounts.

• Meeting expectations for account retention and profitability.
• Completing strategic customer account plans that meet company standards.
Maintaining high customer satisfaction ratings that meet company goals.

What elements of your Professional Background will be necessary and valuable in this role?

• 5+ years experience in public sector procurement leadership, or a closely related field.
• 5+ years experience in account management, sales, or customer success roles.
• Demonstrated ability to develop new programs and initiatives.
Experience in high-growth, fast-paced, fluid environments.

What are the assets that would make you Stand Out?

• Strong interpersonal, collaboration, and communication skills with proven ability to build trusted relationships across constituencies.

• Business growth mindset with measurable track record of delivering results.
• Strong presentation and facilitation skills.
• Highly organized with exceptional planning and time management skills.
Determination, optimism, and ability to work through challenges collaboratively.