Account Manager - Real Estate Advertising Platform

Account Manager – Real Estate Advertising Platform

About the Role

Property Oryx is hiring an Account Manager to manage client onboarding, account operations, structured account reviews, and ongoing client support for real estate agencies advertising on our platform.

This role begins once a client contract has been signed. The Account Manager is responsible for ensuring that each assigned account is onboarded correctly, supported professionally, monitored consistently, and managed in a way that protects client satisfaction and supports retention throughout the contract term.

This is not a sales role. It does not carry sales targets or commission, and it is not responsible for pricing negotiation or objection-based selling. Instead, it is a structured, operational, and client-facing role for someone who is organised, analytical, detail-oriented, and comfortable working within clearly defined systems, processes, and responsibilities.

This role suits someone who is strong on follow-through, communicates clearly, keeps accurate records, and is confident dealing with professional real estate clients in a disciplined and accountable working environment.

This is an office-first role based in Doha, with regular client interaction and close coordination with Sales, Management, and Tech.

Key Responsibilities

Client Account Ownership

• Act as the primary day-to-day point of contact for assigned client accounts after contract signature
• Take ownership of the operational success of assigned accounts throughout the contract term
• Maintain professional and structured communication with clients
• Build a clear understanding of each client’s account status, usage, feedback, and support needs
• Identify dissatisfaction, inactivity, under-utilisation, or operational issues early and respond appropriately
• Escalate risks, concerns, or non-standard situations promptly to management

Client Onboarding & Activation

• Manage onboarding from the point a contract is signed and the account is ready to go live
• Ensure required documentation is received, checked, and stored correctly
• Coordinate account setup accurately in line with the contract and agreed package terms
• Ensure the client can access and use the platform properly
• Explain account structure, package usage, credits, and support channels clearly
• Arrange and coordinate client training where required
• Monitor newly onboarded accounts closely to ensure proper adoption and correct early usage

Account Monitoring & Regular Reviews

• Monitor assigned accounts on an ongoing basis to ensure they are operating as expected
• Review account usage, adoption, and performance trends in a structured way
• Conduct regular account reviews and gather client feedback professionally
• Investigate concerns using a logical, fact-based approach
• Identify issues affecting account health, performance, or client satisfaction
• Communicate findings, recommendations, and next steps clearly to clients where appropriate
• Ensure management visibility of material issues, churn risk, repeated dissatisfaction, or unusual account behaviour

Commercial Processing & Payment Follow-Up (Non-Sales)

• Prepare standard offers or contracts only where the client has clear intent and no negotiation is required
• Apply approved pricing structures, templates, and processes without deviation
• Support operational commercial processing on assigned accounts, including invoicing, receipts, and payment reminders where applicable
• Track payment status and follow up in line with company procedures
• Surface overdue payments, payment resistance, or commercial concerns promptly
• Maintain clear boundaries between account management and sales activity

CRM & Record-Keeping

• Maintain accurate, timely, and reliable records in the company CRM
• Log all material client interactions, feedback, account updates, risks, and next actions clearly
• Keep account history properly documented so that records reflect the true status of the account at all times
• Ensure required internal tickets, updates, and follow-ups are created and maintained correctly
• Use CRM and internal systems consistently as part of day-to-day account management responsibilities

Internal Coordination & Process Compliance

• Work closely with Sales, Management, and Tech teams to support smooth client delivery
• Follow company policies, operating rules, communication structures, and record-keeping standards
• Use approved communication channels and maintain visibility of important account matters
• Escalate issues rather than working outside authority or making assumptions
• Represent the company professionally in all internal and external interactions

What Success Looks Like in This Role

A strong Account Manager in this role:

• onboards clients accurately and without loose ends
• keeps account records clear, complete, and up to date
• monitors accounts consistently rather than reactively
• spots issues early and escalates them appropriately
• handles client communication professionally and factually
• works within defined processes and authority boundaries
• supports client satisfaction through discipline, follow-through, and sound judgement

Requirements

Mandatory

• Fluent English and Arabic, spoken and written
• Valid Qatari driving licence
• Access to a reliable car
• Based in Qatar and legally able to work here
• Strong organisational skills and excellent follow-through
• Strong attention to detail and accuracy
• Comfortable working with data, reports, trends, and structured account reviews
• Confident speaking with professional clients in a clear and professional manner
• Strong written communication and note-taking ability
• Comfortable using CRM systems and internal tools
• Able to work within structured processes and clear accountability standards
• Reliable, punctual, professional, and office-based in working style

Strong Advantages

• Experience in account management, client services, customer success, or operations
• Experience working with real estate agencies or property advertising in Qatar
• Experience in a subscription-based, SaaS, advertising, or platform business
• Familiarity with structured CRM record-keeping and process-led environments
• Experience handling onboarding, client support, or account reviews

Working Hours, Location & Mobility

• Working hours: 9:00am to 5:00pm, Sunday to Thursday
• Office-first role; attendance is required except for approved meetings or field activity
• Daily punctual attendance is required
• Client meetings and occasional field visits may form part of the role
• Primary work location: New Salata, C-Ring Road, Doha

Salary & Benefits

• Salary package: QAR 5,000 per month
• No commission and no sales targets
• 3-month probation period
• Employment under a Qatari Ministry of Labour contract
• 4 weeks of paid annual leave after successful completion of probation
• Economy return ticket to home country once every 2 years, subject to eligibility
• Statutory public holidays in line with Qatari law

Support & Training

• Structured onboarding into the role
• Product and process training
• Clearly defined responsibilities, systems, and ways of working
• Ongoing support from management and the wider team

How to Apply

Please apply through Indeed.

Job Type: Full-time

Pay: QAR5,000.00 per month

Application Question(s):

• Do you understand that this role is NOT an accounting or bookkeeping position?
• Do you understand that this role is NOT a real estate agent / broker position?
• Do you understand that this role is NOT a sales position?

Language:

• English (Required)
• Arabic (Required)

License/Certification:

• QID / Residence Permit (Required)
• Qatari driving licence and access to a reliable car (Required)

Location:

• Doha (Required)

Work Location: In person