Account Manager – Security portfolio

About Kafaat:

Kafa’at is a premier company in providing HR services including training, development and management consulting in Saudi Arabia. Since its establishments, Kafa’at has been thriving the spirit of productivity and excellence in a highly competitive market. The availability of specialized skilful staff, state of-the art infrastructure and large investment flow, the company has the capability to create comprehensive solutions and development for our partners needs in the areas where it works.

Client for Kafaat is looking for Account Manager – Security portfolio:

Job Purpose:

Together with the Sales team located in Riyadh, grow the order intake of Thales in Security in KSA (quantitative objective will be communicated to the selected candidate).

Shape and structure the commercial approach of Thales for the security market in KSA in order to achieve the above objective. This will include defining the most effective go-to-market strategies as well as identifying and establishing relevant strategic partnerships.

Prioritize and manage security related accounts in KSA.

The Security Account Manager will be responsible for representing Thales and promoting the entire solution portfolio of Thales to all clients / stakeholders in the security domain.

Responsibilities:

• Build Account Plans to define the account strategy and align the plans with the customer and the internal stakeholders:
• Understand the customer's stakes, expectations, and vision.
• Support the customer's business with Thales' offerings.
• Monitor the performance of Thales’ competitors with the customer.
• Identify and define strategic initiatives to generate growth beyond business as usual.
• Build and strengthen customer relationships based on partnership.
• Work closely with Account Marketing for support on action plans.
• Manage internal and external stakeholders effectively:
• Share general interest information on the customer.
• Orchestrate, align, and manage the account team.
• Support sales teams in all actions required to close Order Intake.
• Share the Account Plan and facilitate the execution of the related action plan with involved BLs and GBUs.
• Update Group CRM data.
• Inform the account team and account steering committee of customer satisfaction issues.
• Support the development of customer satisfaction measurement in the account.

Skills & Qualifications

Qualifications:

• Engineering Degree or MSc. Eng.
• An additional business degree would be a plus
• Fluency in Arabic would be a strong plus
• No specific requirement on nationality

Experience:

• 15+ year of work experience in total

Skills:

• Good team player, willing to deal with all kinds of problems in a solution- oriented manner.
• Entrepreneur mindset with a true sense of initiative, curiosity and autonomy
• Acts naturally as a team builder and is a good communicator
• Ability to convince, persuade and negotiate, both internally & externally
• Excellent attention to detail