Account Service Partner (Teller) - Full Time

Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member services such as sales of money orders or Cashier’s Checks

· Build relationships and enhance member experience, respond to member requests in a friendly, helpful and positive manner

· Process transactions in a prompt, efficient, confidential and accurate manner

· Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by ASPs. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the ASP area, including robbery procedures.

· Promote, explain, and cross-sell other credit union services such as consumer and mortgage loans, IRAs, certificates, debit and credit cards, on-line banking, and money orders.

· Count, check, and package coins and currency.

· Balance cash drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.

· Ensure that the ASP station is properly stocked with forms, supplies, brochures, etc.

· Report malfunctions of ASP computers and other equipment used at the ASP station.

· Check night depository and record proper information according to credit union procedures.

· Greet and welcome members to the credit union in a courteous, professional, and timely manner.

· Provide comprehensive, prompt, accurate, and efficient member transactions.

· Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.

· Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures.

· Assist with mail or email transactions, when available.

· Place holds on accounts for uncollected funds.

· Issue Cashier’s checks, money orders, CDs.

· Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other ASPs research and resolve discrepancies.

· Ensure that the ASP station is properly stocked with forms, supplies, brochures, etc.

· Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by ASPs. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the ASP area, including robbery procedures.

· Cross-sell credit union services such as debit cards, credit cards, on-line banking, or other promotional products where available.

· Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer.

· Report malfunctions of ASP terminals and other equipment used at the ASP station to supervisor.

· All other duties as assigned.

Experience:

• Cash Handling: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

If you are an enthusiastic, motivated, and member-service focused individual who thrives in an environment that rewards self-starters and excellence in service, you are encouraged to apply for this opening. Must have customer service and cash handling experience. Reliable transportation is required. Candidate may float to all branches as needed for staff coverage. Experience using CU*Answers is a plus. Position may include rotating scheduled Saturday hours from 8:15am to 12:15pm at our Dayton, OH branch. We offer a competitive base pay along with bonus programs; an excellent benefits package, including 401(k) plan, and health insurance.

Treadwell Credit Union is an equal opportunity employer.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person