Account Services Specialist- I

As an Account Service Specialist at PrimeMLS, you will play a critical role in supporting our mission by ensuring our customers receive optimal support with our systems. This role requires a proactive approach to effectively manage inquiries, provide account and billing support, and handle routine administrative tasks.

Company Overview:
PrimeMLS is at the forefront of the real estate industry, committed to being the source of reliable data for users and consumers, equipping real estate professionals with cutting-edge technology and data-driven solutions.

Responsibilities:

• Provide timely and accurate responses to customer inquiries via phone, chat, and email.
• Process customer applications and manage customer removals, maintaining accuracy and compliance with industry standards.
• Handling Customer billing in a timely and accurate fashion.
• Process Customer Payments.
• Utilize a range of software tools, including advanced MLS platforms, customer databases, ticket-based customer support systems, and MS Office suite.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Regularly review knowledge base articles and contribute to FAQs to assist customers in self-service options.
• Participate in staff training sessions to stay up to date on the latest industry practices and technologies.

Requirements:

• Experience in the real estate industry, specifically with MLS software systems, is highly valued.
• Proficient in Microsoft Office with strong analytical skills to manage data effectively.
• Exceptional communication skills, both verbal and written, with a focus on customer service quality.
• Proven ability to multitask, prioritize effectively, and operate in a dynamic, fast-paced environment.
• Team-oriented with a strong capacity to work both independently and collaboratively.

Benefits:

• A competitive salary package with performance-based increments.
• Extensive health benefits including medical, dental, and vision plans.
• Access to Flexible Spending Accounts (FSA) and disability insurance.
• Retirement planning with a 401(k) plan, including company matching contributions.
• Ample paid time off in addition to 11 paid holidays.
• Paid parental leave to support our employees during significant family milestones.

Application Process:
We value diversity and encourage all interested candidates to apply. Selected candidates will receive a detailed overview of our comprehensive benefits package and an invitation for a virtual interview.

How to Apply:
Apply directly via Indeed by submitting your resume along with a cover letter that highlights your suitability for this role based on the requirements and responsibilities detailed above.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have any experience in the Real Estate industry?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

License/Certification:

• Real Estate or Appraiser License (Preferred)

Work Location: Hybrid remote in Concord, NH 03301