Account Support Specialist

Job Title: Account Support Specialist
Company: GCGC BIZ LLC
Location: United, Louisiana, United States
Employment Type: Full-Time
Salary: $35,000 - $45,000 per annum

Job Overview

GCGC BIZ LLC, a full-service design-build and construction company specialising in residential and commercial projects, is seeking a dedicated and organised Account Support Specialist to join our team. We deliver comprehensive project management from concept and architectural planning through to construction and interior design, with a focus on quality craftsmanship, innovative design, and client satisfaction. The ideal candidate will be a crucial link between our clients and our project teams, ensuring seamless communication and exceptional service delivery. You will be responsible for supporting client accounts, managing administrative tasks, and contributing to the overall success of our projects.

Responsibilities

* Serve as a primary point of contact for client enquiries, providing timely and professional responses.
* Assist project managers and account managers with administrative tasks, including scheduling, documentation, and correspondence.
* Maintain and update client records, project files, and contact information with a high degree of accuracy.
* Prepare and review client-facing documents such as proposals, reports, and presentations.
* Liaise with internal departments, including design and construction teams, to ensure client requirements are met and project milestones are communicated effectively.
* Assist with the processing of client invoices and the tracking of payments.
* Proactively identify potential client issues and collaborate with the team to find effective resolutions, ensuring a high level of client satisfaction.

Qualifications

* Proven experience in a client support, account coordination, or administrative role.
* Exceptional verbal and written communication skills, with a professional and personable demeanour.
* Strong organisational and time-management skills, with the ability to manage multiple priorities effectively.
* Excellent attention to detail and a commitment to accuracy.
* Proficiency in the Microsoft Office Suite (Word, Excel, Outlook).
* The ability to work both independently and as a collaborative member of a team.
* Previous experience in the construction, architecture, or design industry is highly desirable but not essential.

Benefits

GCGC BIZ LLC is committed to creating a positive and supportive work environment. We value our employees and offer a competitive salary and benefits package. Join a team that is passionate about quality and dedicated to building lasting relationships with clients and staff alike.