Accounting Assistant (AR & Collections Focus)

Job Overview

The primary responsibility of the Accounting Assistant is to support the accounts receivable process, including both customer invoicing and collections efforts, through consistent communication and accurate data entry. This role requires strong attention to detail, the ability to manage high volumes of transactions, and confidence in both written and verbal communication.

This position plays a critical role in ensuring invoices are generated accurately and payments are collected in a timely manner. Success in this role requires persistence, professionalism, organization, and a high level of accuracy.

Responsibilities

• Prepare and issue accurate customer invoices in a timely manner.
• Review billing data to ensure accuracy and completeness before invoicing.
• Proactively manage collections by making outbound calls to customers regarding outstanding balances.
• Build and maintain positive, professional relationships with customers to facilitate timely payments.
• Collaborate with internal teams to resolve billing discrepancies and support collection efforts.
• Accurately document call activity, payment commitments, invoice updates, and account changes in real time.
• Maintain organized and up-to-date records of invoices and customer accounts
• Ensure timely and accurate flow of information between customers and internal stakeholders.
• Maintain a high level of customer service while handling sensitive financial conversations.
• Perform other duties as assigned

Required Skills

• Strong verbal and written communication skills, with confidence in phone-based interactions.
• High attention to detail, especially when preparing and reviewing invoices.
• Strong data entry and typing skills with a high level of accuracy.
• Proven ability to handle high call volumes while maintaining professionalism and persistence.
• Ability to build rapport quickly and maintain trust with customers and colleagues.
• Comfortable working extended periods on the phone and computer.
• Strong time management and organizational skills in a fast-paced environment
• Basic understanding of accounts receivable, invoicing, collections, or bookkeeping processes preferred.
• Proficiency in Microsoft Office Suite (Excel experience preferred).
• Ability to follow both verbal and written instructions.
• High school diploma or equivalent required.
• At least two years of office, customer service, invoicing, or collections experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk, working on a computer, and making phone calls
• Must be able to lift up to 15 pounds at times.

Pay: $48,000.00 - $51,000.00 per year

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person