Accounting Assistant II -Utility Billing

Overview

Examples of Duties

• Maintains and updates utility billing database; enters service calls; processes account transactions related to customers moving in/out of homes and residences; processes service orders.
• Prepares data file to process utility billings; research problems; receives, processes, and posts payments and issues receipts; handles and balances cash and credit card payments; processes accounts for collections; reconcile reports.
• Assists in providing excellent customer service via telephone, email and/or counter support to the public and staff; responds to inquiries by explaining procedures; provides general information; distributes forms and other documents as requested refers callers/visitors to appropriate department; takes and relays accurate messages; transfers callers to voicemail when necessary.
• Receives cash, makes change, and issues receipts; balances cash to appropriate account.
• Provides backup support to the Business Licensing team, answering inquiries and offering clear guidance to effectively support business needs.

• Demonstrate professional written and verbal communication skills through direct customer interactions via phone, email and in person.
• Detail-oriented and highly organized with strong ability to manage multiple tasks efficiently.
• Proven ability to work effectively in fast-paced, high-volume setting.

Minimum Qualifications

Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Accounting Assistant II

• Equivalent to the completion of the twelfth (12th) grade AND
• Two (2) years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections.

• Government or Utility billing experience preferred but not required.

Supplemental Information

Union Representation: SEIU

Schedule: Monday- Thursday 7:30 a.m.-6:00 p.m. (This position is not remote-work eligible)

How to apply: Please apply online. We do not accept applications via email. Applications must be received by Human Resources by the closing time/date.

IMPORTANT: In lieu of resumes and cover letters, the City of Tigard evaluates each applicant's work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.

ATTENTION VETERANS: To receive veterans' preference, please upload your DD214/Separation documentation