Accounting, Payroll and Guest Services

Position Summary

Ski Butternut is seeking a highly organized, detail-oriented, and customer-focused Accounting, Payroll and Guest Services professional to support the resort's financial operations and guest experience. This year round, fulltime position is responsible for payroll administration, bookkeeping, accounting support, and guest services functions. The ideal candidate will thrive in a fast-paced seasonal environment, maintain accurate financial records, and provide exceptional service to guests, employees, vendors, and management.

Essential Duties & Responsibilities

Payroll Administration

· Process payroll accurately and on schedule, including regular wages, overtime, deductions, reimbursements, seasonal staffing changes & adjustments.

· Maintain employee payroll records and timekeeping information.

· Resolve payroll discrepancies and respond to employee inquiries.

· Prepare payroll reports, ensure compliance with federal, state, and local payroll regulations.

Bookkeeping & Accounting

· Record day-to-day financial transactions in the general ledger using accounting software.

· Manage accounts payable, prepare basic financial reports such as profit and loss statements, balance summaries, cash flow updates, and expense reports.

· Organize receipts, invoices, payroll files, tax documents, and other financial records.

· Assist with month-end and year-end closing, budget tracking, tax preparation, audits, and CPA requests.

· Work closely with department managers to ensure accurate financial reporting.

Guest Services

· Support front-office operations during peak business periods.

· Assist guests with season passes, lift tickets, lessons, rentals, and general resort information. Process payments, refunds, and account adjustments.

· Provide exceptional customer service to guests in person, by phone, and electronically. Address guest concerns professionally and efficiently.

· Help maintain a welcoming and positive guest experience consistent with Ski Butternut's family-friendly culture.

Administrative Support

• Maintain confidential employee and financial information.
• Prepare reports, correspondence, and spreadsheets.
• Assist the Business Manager with administrative and operational projects.
• Support office operations and interdepartmental communication.
• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of payroll, bookkeeping, accounting, or administrative experience.
• Strong understanding of payroll procedures and accounting principles.
• Proficiency with accounting software and Microsoft Office, especially Excel.
• Excellent organizational, communication, and customer service skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience in hospitality, recreation, ski resort, or seasonal business operations.
• Familiarity with seasonal workforce management and point-of-sale systems.
• Knowledge of Massachusetts payroll and employment regulations.

Why Work at Ski Butternut?

• Family-oriented, team-focused workplace.
• Opportunity to contribute to a premier Berkshire recreational destination.
• Employee skiing and resort benefits.
• Dynamic work environment with year-round responsibilities and seasonal variety.

Pay: $22.00 - $25.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off

Work Location: In person