Accounting Support Specialist (AR/AP)

Summary

Spike Electric Controls is seeking a detail-oriented accounting specialist with a primary focus on Accounts Receivable and collections, while supporting Accounts Payable functions as needed.

This role is responsible for maintaining workflow continuity across AR and AP, ensuring tasks are completed efficiently, backlogs are minimized, and daily accounting operations remain on track. The ideal candidate is experienced, proactive, and comfortable driving collections efforts while shifting between customer-facing communication and vendor-side processing as business needs require.

Cultural Representation

The Accounting Support Specialist is expected to demonstrate accountability, urgency, and ownership in all assigned workflows. They contribute to Spike’s culture by following through on commitments, maintaining accuracy in financial data, and supporting team members to ensure continuity of operations.

They represent the discipline required to maintain financial integrity, communicate clearly with internal teams and external partners, and uphold company expectations related to professionalism and performance.

Job Responsibilities

Accounts Receivable (Primary Focus)

• Manage customer accounts and drive structured follow-up on past due balances
• Execute consistent, structured collections outreach via phone and email to reduce delinquency
• Maintain accurate AR aging, proactively reduce aging balances, and escalate high-risk accounts
• Support invoicing and ensure billing accuracy to prevent delays in payment
• Partner with internal teams to resolve billing discrepancies quickly and completely
• Support cash application and perform accurate customer account reconciliation

Accounts Payable (Support Role)

• Accurately enter and process vendor invoices with proper coding and approvals
• Communicate with vendors to resolve discrepancies and ensure timely payment processing
• Support invoice backlog reduction and high-volume processing periods
• Execute and maintain compliance with three-way match process (PO, receipt, invoice)
• Maintain organized, audit-ready documentation and records

Cross-Functional Support

• Step into AR or AP workflows as needed to prevent delays, eliminate backlogs, and maintain continuity
• Support month-end close activities across AR and AP functions
• Identify process gaps and proactively communicate improvement opportunities
• Collaborate with the accounting team to maintain consistent, efficient workflows

Performance & Behavioral Expectations

• Demonstrates urgency, ownership, and accountability in managing assigned workflows and open items
• Follows through on tasks until fully resolved, minimizing the need for rework or escalation
• Contributes to reducing AR aging and maintaining timely processing of AP transactions

Qualifications

• 4+ years of experience in Accounts Receivable, Accounts Payable, or both
• Associate Degree is a plus
• Strong collections experience with confidence handling customer conversations and driving payment resolution
• Ability to manage competing priorities and shift between tasks in a fast-paced environment
• Experience with accounting systems; Microsoft Dynamics Business Central is a plus
• Solid understanding of invoice processing and basic accounting principles
• Strong attention to detail, organization, accountability, and follow-through
• Proficient in Microsoft Excel