Accounts Executive

About The Company

Our client is transforming the way businesses tap into data-driven intelligence for growth. They offer a powerful B2B platform that blends AI-generated insights with a verified database of decision-makers, enabling sales, marketing, and GTM teams to generate qualified leads, understand buyer personas, and build authentic professional relationships.

About The Role

As an Account Executive, you will help customers succeed with the company’s AI-powered people-intelligence platform. You’ll nurture strong post-purchase relationships, ensure clients fully leverage key features, and drive measurable business impact. Your mission is to deliver a seamless experience that turns satisfied customers into loyal, long-term partners.

Key Responsibilities

• Onboarding & Training: Lead smooth customer onboarding and deliver engaging product-training sessions.
• Customer Relationship Management: Serve as the main point of contact, providing tailored support for post-purchase needs.
• Customer Satisfaction: Conduct proactive check-ins, address challenges promptly, and maintain high satisfaction levels.
• Retention & Loyalty: Demonstrate ongoing value, mitigate concerns, and drive renewals.
• Problem Resolution: Troubleshoot issues, collaborating with internal teams for swift resolution.
• Maximize Platform Utilization: Guide clients through advanced features and share best practices for ROI.
• Drive Renewals & Upsells: Spot upsell opportunities and align evolving needs with the platform’s offerings.
• Feedback Loop: Collect actionable feedback and partner with product teams to enhance user experience.
• Trusted Advisor: Position yourself as a strategic partner who helps clients achieve business goals.
  
  

What You’ll Need ?

• ~2 years’ experience in customer success, account management, or another client-facing role.
• Strong interpersonal and communication skills to build trust and rapport.
• Proactive, problem-solving mindset with the ability to anticipate customer needs.
• Capacity to juggle multiple accounts and priorities in a fast-paced environment.
• Familiarity with SaaS or HR-tech tools (nice to have, not mandatory).
• Passion for driving customer success, retention, and loyalty.
  
  

Bonus Points For

• Experience in a startup or high-growth SaaS environment.
• Knowledge of customer-success metrics (NRR, CSAT, Health Scores).
• Prior sales or relationship-management background.
  
  

Why Join Us?

• Join a fast-growing, innovative SaaS company.
• Work with a passionate team that values customer impact.
• Shape customer-success strategies from the ground up.
• Enjoy competitive salary, benefits, and flexible work arrangements.
  
  

Skills: account management,Customer Retention,B2B Sales,problem-solving,client-facing roles,customer,customer health metrics,B2B Saas,customer growth,Customer Acquisition,Up-selling,Customer Communication