Accounts Payable Operations Supervisor

Accounts Payable Operations Supervisor

Reports To: Accounts Payable Operations Manager
Department: Shared Services Center (SSC) – Accounts Payable
Location: Irving, TX
FLSA Status: Exempt

Role Summary

Team: Accounts Payable Operations – PO Invoice Processing Team
Team Size: 15+ Specialists
Scope: U.S. Shared Services; multi–business unit; high-volume invoice processing and exception management

The Accounts Payable Operations Supervisor is responsible for leading the team that manages purchase order (PO) invoice processing and exception resolution within the Shared Services Center (SSC). This role ensures accurate, timely, and compliant invoice posting through ExFlow and Microsoft D365 F&O, maximizing automation and touchless processing rates while maintaining strong internal controls.

As Meriton scales rapidly, this position plays a critical role in building a sustainable, standardized operating model for 2 and 3-way match performance across business units. This role partners closely with Procurement, Receiving, and Controllership teams to resolve price, quantity, and receipt variances, driving operational efficiency, supplier satisfaction, and audit readiness.

Shared Services & Operational Priorities

• Process Standardization: Define and enforce common tolerance limits, workflow rules, and posting logic across all business units to ensure consistency and control.

• Automation Performance: Drive system and data readiness to support a sustained touchless 3-way match rate of 75% or higher.

• Exception Management: Implement supplier and business unit scorecards to identify and correct recurring match and receipt issues; reduce aged invoice blocks by at least 50%.

• System Integration: Expand EDI and supplier portal usage to increase invoice accuracy and reduce manual intake volume.

• Operational Scalability: Maintain service levels and accuracy while managing rapid growth in invoice volume without proportional increases in headcount.

Core Responsibilities

Invoice Processing & Exception Management

• Oversee daily processing of PO invoices within ExFlow/D365, ensuring all 3-way matches are completed accurately and within SLA.

• Monitor and manage match queues, addressing price, quantity, and receipt exceptions through collaboration with Buyers and Receiving teams.

• Govern GR/IR (Goods Received/Invoice Received) account activity; coordinate returns, credits, and adjustments to maintain subledger integrity.

• Execute unblock sprints prior to payment cycles to ensure readiness and minimize on-hold items.

Operational Governance & Performance Management

• Track and publish daily/weekly performance dashboards (touchless rate, backlog, unblock aging, exception recurrence).

• Develop, maintain, and enforce standard operating procedures (SOPs), playbooks, and escalation protocols for recurring exception categories.

• Partner with the Vendor Master and Data Capture teams to prevent upstream errors and reduce invoice rework.

Team Leadership & Development

• Lead a team of invoice processing specialists and seniors, providing coaching, quality assurance, and daily workload balancing.

• Foster a culture of accountability, accuracy, and continuous improvement within the SSC.

• Support cross-training and development programs to enhance team flexibility and career progression.

Process Improvement & Collaboration

• Drive root-cause analysis for recurring match failures; develop corrective actions with Procurement and Receiving.

• Collaborate with the Programs & Analytics Manager to identify automation opportunities using automation and workflow optimization.

• Participate in system enhancement testing (UAT) and process documentation for ExFlow or D365 configurations.

Qualifications

• 4–6 years of experience in purchase order invoice processing or 3-way match environments within a Shared Services or centralized AP function.

• Strong hands-on experience with Microsoft D365 F&O and ExFlow, including tolerance setup and workflow management.

• Solid understanding of procurement and receiving processes, GR/IR reconciliation, and exception resolution.

• Proven ability to lead a high-volume processing team while maintaining accuracy and service quality.

• Proficiency in Excel, Power BI, and workflow analytics tools preferred.

• Excellent communication and stakeholder management skills across SSC, Procurement, and Finance.

Key Success Metrics

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position's primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department. Occasional travel may be required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.

• Must be able to walk, bend, stand, and reach constantly during a workday.
• Must be able to lift 15 – 20 lbs.
• Standing for long periods of time (4-5 hours) occasionally
• Must be able travel via plane or car to events

Meriton is an Equal Opportunity Employer