Accounts Payable Supervisor

Accounts Payable Supervisor

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Opportunity: Direct Hire

Location: Charlotte, NC

Schedule: Monday – Friday (HYBRID schedule, 2 days remote)

Responsibilities

• Supervise AP Help Desk team and ensure service level agreements (SLAs) are consistently met
• Monitor and ensure timely resolution of help desk phone inquiries and work order cases
• Track team performance, workload volume, and overall help desk productivity
• Resolve and support complex inquiries and escalated issues related to AP cases and requests
• Provide hands-on support by managing calls and work orders as needed
• Maintain comprehensive knowledge of help desk functions to provide cross-functional support
• Foster strong communication with internal customers, cross-functional teams, and leadership
• Lead implementation of new policies and procedures while promoting best practices
• Act as a liaison between internal/external stakeholders and internal departments
• Support leadership in developing efficient strategies for handling inquiries and requests
• Generate and analyze weekly and monthly reporting to track performance and trends
• Assist with onboarding and training of new team members
• Support various projects and initiatives as needed
• Manage team scheduling to ensure adequate coverage during operating hours
• Oversee daily operations, including phone availability, messaging, and document processing

Qualifications

• Four-year degree in Accounting or Business
• Three years of Accounts Payable experience combined with one-year supervisory experience, preferred
• Customer Service, detail-oriented, and analytical problem-solving skills
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment
• Proficient in Microsoft Office, Support Desk and Database systems

Category Code: JN001