Accounts Receivable Associate

Job Summary
Healthy Babies, Happy Moms (HBHM) Inc. is looking for an Accounts Receivable Associate to execute the end-to-end management of payment processing, from running daily credit card charges to reconciling bank deposits within QuickBooks and Salesforce. You will take ownership of the accounts receivable lifecycle by tracking insurance claims, resolving denials, and collaborating with management to handle collections or write-offs. Beyond routine reporting and data entry, the position requires proactive communication with insurance providers and patients, and a commitment to improving financial workflows in compliance with regulatory standards.

Duties

• Work M-F, 9:00am-1:00pm
• Run daily credit card charges for self-pay transactions, monthly rentals, and refunds
• Allocate credit card transactions with data from appropriate portals
• Daily banking allocations - review deposits and debits, and match transactions to appropriate invoices in QuickBooks
• Record transactions in QuickBooks and Salesforce
• Record receipts for product upgrades and sales payments
• Review of monthly WIC reports (and others, as needed)
• Develop professional relationships with Insurance Providers for follow-up on open claims
• Weekly review of accounts receivable with appropriate follow-up with Insurance Providers on past due, pending, denied, or incorrectly paid claims
• Manage the report of denied, pending, or incorrect claims and share with the Claims Processor
• Determine with the Finance Manager and Administrator which claims should be sent to Collections or deemed write-offs, and perform all applicable follow-up
• Collect payment from patients when it’s determined balance is the patient’s responsibility
• Identify areas of inefficiency and recommend process improvements
• Responsible for knowing and acting in accordance with HBHM’s Code of Conduct
• Provide ongoing updates to the finance manager on the status of receivables
• Respond to routine requests for information promptly, following guidelines
• Willingly learn new skills, procedures, and protocols as they are introduced; attend training and master new software programs
• Maintain work area in a neat and orderly fashion, as required by RIDOH
• Demonstrate flexibility to perform duties wherever volume deems it necessary
• Liaise seamlessly with counterparts and maintain positive channels of communication
• Other duties as assigned

Requirements

• Bachelor’s degree, preferably in Health Care Policy, Accounting, or Business Administration
• Medical office experience, Insurance or any accounts receivable experience
• QuickBooks Online experience
• Athena software experience
• Salesforce experience
• Experience as an administrative professional (either internship or permanent)
• Basic understanding of accounting and cash flow principles
• Knowledge and comfort working with databases and online portals
• Knowledge of medical office procedures, terminology, and medical insurance policies, procedures, and requirements
• Ability to communicate clearly and effectively via telephone, electronically, and in person
• Ability to establish and maintain effective working relationships (patients, insurance providers, coworkers, supervisor, etc.)
• Demonstrated ability to prioritize multiple tasks in a high-volume medical office
• Proficiency in both Microsoft Office and Google Suite applications
• Flexibility and adaptability
• Proof of COVID, flu, varicella, TDAP, TB and MMR vaccinations/titers

PREFERRED:

• Medical office experience
• Insurance or any accounts receivable experience
• QuickBooks Online experience
• Athena software experience
• Salesforce experience

Pay: $22.00 per hour

Benefits:

• Paid time off

Work Location: In person