Accounts Receivable/ Billing Specialist

Quest Counseling & Consulting, a private nonprofit located in Reno, Nevada, provides behavioral health services to children, adolescents and adults including substance abuse and/or mental health disorders treatment. We are currently seeking an Accounts Receivable/Billing Specialist!

The Accounts Receivable / Billing Specialist is responsible for managing client and insurance billing processes to ensure timely and accurate payment collection. This position closely monitors aging accounts, manages self-pay and secondary insurance billings, reconciles payment records, resolves billing discrepancies, and provides high-quality customer service while maintaining strict client confidentiality.

Essential Functions:

• Review and work aging reports in detail to ensure timely receipt of payments.
• Identify, investigate, and resolve outstanding balances before they become unmanageable, including client copayments.
• Monitor and ensure timely filing deadlines are met.
• Maintain the self-pay aging report by formatting, reconciling individual accounts, and posting cash and credit card (VISA) payments.
• Reconcile client accounts to ensure accurate balances.
• Prepare and distribute monthly statements to clients with past-due balances via mail or email.
• Document account notes to support front desk staff in collecting outstanding balances.
• Respond to client inquiries regarding balances, payments, and refunds.
• Contact clients by phone to collect past-due balances.
• Review and reconcile accounts weekly and process refunds as needed.
• Run client credit reports on a monthly basis.
• Balance credit card receipts with the Global Payments report and provide documentation to the Bookkeeper.
• Reconcile CCBHC aging for secondary insurance billing on a monthly basis.
• Retrieve, review, and maintain Explanation of Benefits (EOBs) while ensuring client confidentiality.
• Prepare and submit paper claims and electronic claims for secondary insurance.
• Submit manual claims when required.
• Assist with posting EOB payments to client accounts.
• Research, correct, appeal, and reprocess rejected or denied claims as appropriate.
• Perform other duties as assigned by the Executive Director, Director of Operations, Billing Manager, or Bookkeeper.

Qualifications:

• Experience in bookkeeping, accounting, or general office procedures.
• Strong mathematical skills with a high degree of accuracy.
• Excellent organizational skills and strong attention to detail.
• Ability to work independently and effectively prioritize multiple tasks.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Word and Microsoft Excel.
• Demonstrated ability to maintain client confidentiality at all times.

Physical Demands

The overall nature of the position is sedentary, requiring little physical effort and occasional light exertion. There is minimal exposure to environmental conditions such as heat, cold, and temperature changes.

This is a 100% in-person position.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute:

• Reno, NV 89519 (Required)

Work Location: In person