Acquiring Key Account Manager

Job Summary

• Responsible for assessing, supporting & following up on the development of business acquiring activities for the Key Account merchants (class A) within the assigned region.
• Working to achieve portfolio targets through acquiring new clients, identifying specific client needs and cross selling all appropriate products and services.

Job Responsibilities

• Manage & grow relationships with key merchants and strategic partners
• Develop & execute account plans to achieve volume and revenue targets.
• Negotiate commercial terms, pricing and partnership agreements.
• Monitor merchants’ performance and ensure top-level service delivery.
• Coordinate with internal teams (operations, risk & marketing, etc.) to ensure smooth onboarding and transactions flow.
• Identify new business opportunities within the acquiring ecosystem (POS, E-commerce, Soft POS, etc.)
• Handle escalations and ensure customer satisfaction through proactive engagement.
• Build relationships to create new opportunities through referrals and connections.
• Ensure that new markets & customers are approached to exploit market opportunities and enhance market.
• Share, improve and innovate new ways of acquisition to improve profitability.

Job Qualifications

• Bachelor’s degree in business, finance or a related field.
• 7-11 years of experience in merchant acquiring, cards business, or payment industry.
• Strong negotiation, communication and relationship management skills.
• Analytical thinking and able to interpret data and market trends.
• Proven track record of achieving targets and managing high-value clients.