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Activations and Fulfillment Associate (Remote)
Description
Be a Part of our Team!
Join a working team that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
As an integral part of the company, The Activation and Fulfillment team ensures that customers are highly regarded and receive exceptional service. The Activation and Fulfillment Associate is responsible for delivering a full range of support, services and assistance to our customers via telephone and email in relation to contract/order verification. The person in this role supports processes that affect the revenue growth of the company.
Specific Roles & Responsibilities:
- Review, validate, and activate customer orders to ensure accuracy, compliance, and timely processing.
- Manage opportunities, accounts, and cases within Salesforce to maintain data integrity and support reporting needs.
- Collaborate with the warehouse team to resolve shipping issues, including missing or damaged items, returns, and delivery delays, ensuring timely and accurate order fulfillment.
- Investigate customer issues, provide timely follow-up, and escalate complex concerns to appropriate internal teams to ensure resolution.
- Assist with contract management, service agreements, and documentation for large or enterprise-level accounts.
- Support system enhancements, workflow automation, and process optimization initiatives.
Qualifications:
- High School Diploma or Equivalent required; B.A or B.S. preferred
- Minimum of 3-4 years of customer facing work experience with track record of success
- Experience with Salesforce.com or another CRM solution is highly desired
- Ability to effectively support all levels within a customer organization
- Superior verbal and written communication skills
- Ability to partner with vendors, customers and employees in a tactful, poised and organized fashion
- Proven problem solving and decision-making skills a must
- Highly responsive, self-motivated and able to act on own initiative
- Commitment to follow up and follow through
- Ability to meet tight deadlines and maintain quality work is a must
- Demonstrated ability to manage multiple priorities
- Ability to learn new technology applications
- Proficiency in Microsoft Office products
Why Teaching Strategies
At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.
Let's open the door to your career at Teaching Strategies!
Some additional benefits & perks while working with Teaching Strategies
Teaching Strategies offers our employees a robust suite of benefits and other perks which include:
- Competitive compensation package
- Employee Equity Appreciation Program
- Health and wellness insurance benefits
- 401k with employer match
- Flexible work environment
- Unlimited paid time off (which includes paid holidays and Winter Break)
- Paid parental leave
- Tuition assistance, professional development, and opportunities for career growth
- Best in class technology equipment for every employee
- Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field
Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.
Equal Employment Opportunity (EEO)
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
About Teaching Strategies, LLC
Teaching Strategies is the leading provider of curriculum, assessment, professional development, and family connection resources in the early childhood field. Offering ground-breaking solutions, including The Creative Curriculum®, GOLD®, tadpoles®, ReadyRosie™, ParentPal™, Al's Pals™, and professional development, Teaching Strategies believes that a child’s first 8 years form a critical foundation for school success. Teaching Strategies has been an advocate for the early childhood education community for more than 40 years.
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