ADMINISTRATION - CSR/Dispatch

Position: CSR / Dispatcher
Company: Custom Air and Plumbing| Sarasota, FL
Custom Air and Plumbing is hiring a Customer Service Representative / Dispatcher to support our residential and light commercial operations in the Sarasota area. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and knows how to keep technicians scheduled, informed, and productive.
If you’re organized, calm under pressure, and great on the phone, this is a key role on our operations team.
What You’ll Do

• Answer inbound calls and assist customers with scheduling service and installations
• Dispatch technicians efficiently for residential and light commercial calls
• Manage daily schedules to maximize productivity and response times
• Communicate clearly with technicians regarding job details, updates, and changes
• Provide excellent customer service before, during, and after appointments
• Accurately enter and update customer and job information in the system
• Handle customer questions, concerns, and follow-ups professionally
• Support the service and installation teams as needed
• Represent Custom with professionalism and a positive attitude

What We’re Looking For

• Previous CSR, dispatch, or call-center experience (home services preferred)
• Strong communication and customer-service skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using scheduling software and computer systems
• Dependable, detail-oriented, and team-focused
• Ability to remain calm and professional during high-volume periods

What We Offer

• Competitive hourly pay based on experience
• Paid training and ongoing support
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Consistent schedule and stable work environment
• Growth opportunities within the company

Why Custom?

• Our CSRs and Dispatchers are the heartbeat of our operation. If you enjoy helping customers, supporting technicians, and being part of a tight-knit team, we’d love to meet you.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D.
In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.