Administrative Analyst (SEIU), Customer Services (Internal/External)_External

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

• Supports Customer Services Center operations, Railgoods retail activities, and fare media sales through operational, financial, and data analysis
• Plans and conducts administrative and operational research; gathers and analyzes data from systems such as Lightspeed eCom, retail platforms, and customer relationship management (CRM) systems
• Supports Railgoods website operations, including product listings, digital content updates, customer data management, and overall online customer experience improvements.
• Monitors sales performance, program outcomes, and tracks revenue and expenditures to support financial accountability
• Assists with budget activities, including purchase requisitions and expenditure tracking
• Supports inventory control, inventory preparation, and merchandise planning, including new product development and launches
• Responds to customer inquiries and concerns, handles customer service communications, and oversees order documentation
• Coordinates with internal departments and external vendors to support program operations
• Supports Clipper program administration and related technology initiatives
• Prepares reports, correspondence, and presentations to support management decision-making
• Provides analytical and administrative support to staff and assisting with special projects as assigned

• Strong demonstrated experience and understanding of e-com and retail operations
• Demonstrated internal and external customer services skills
• Demonstrated experience with Microsoft Office (Word, Excel)
• Excellent verbal and written communication skills

Examples of Duties

Determines analytical techniques and information gathering processes and obtains required information and data for analysis.

Analyzes alternatives and makes recommendations regarding such areas as equipment, cost analysis, policy or procedure modifications, etc.

Discusses findings with management staff and prepares reports of study conclusions.

Assists in the development and implementation of department or division goals and objectives.

Conducts a variety of special projects and programs related to the functions of the department or division to which assigned.

Assists in preparing, analyzing and monitoring the annual budget, including gathering information for budget development and monitoring expenditures.

Develops, implements and administers special administrative programs related to the functions of the department or division.

Coordinates activities with those of other District departments, such as Employee Relations, Safety, and Purchasing depending upon the nature of the project to which assigned.

Confers with representatives of other transit or governmental agencies, vendors and others, as required by project assignments.

Provides technical assistance to others on administrative and analytical matters.

May develop or utilize computer applications to assist with analytical studies.

Prepares technical reports, correspondence and other written materials.

• Directs the work of support staff on a project or day-to-day basis.

Minimum Qualifications

• Must pass a comprehensive background investigation, which will include fingerprinting and a polygraph inter/evaluation.
• Must be able to work various shifts, weekends, holidays and overtime.
• May require a valid California driver’s license and have a satisfactory driving record.

Knowledge and Skills

• Principles, practices and methods of administrative and organizational analysis
• Public administration principles and practices
• Business computer user applications, particularly as related to statistical analysis and data management

• Analyzing difficult administrative, operational, and organizational problems
• Evaluating alternatives and reaching sound conclusions
• Collecting, evaluating and interpreting varied information and data, either in statistical or narrative form
• Preparing, coordinating, administering and monitoring capital and operating budgets. Interpreting and applying laws, regulations, policies and procedures
• Preparing clear, concise and complete reports and other written materials
• Maintaining accurate records and files
• Directing the work of others on a day-to-day or project basis
• Coordinating multiple projects and meeting critical deadlines
• Exercising sound independent judgment within established guidelines
• Establishing and maintaining effective working relationships with those contacted in the course of the work

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.

Highlights

• Medical Coverage (or $350/month if opted out)
• Dental Coverage
• Vision Insurance (Basic and Enhanced Plans Available)
• Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
  • 2% @ 55 (Classic Members)
  • 2% @ 62 (PEPRA Members)
  • Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
• Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
  • 6.65% employer contribution up to annual maximum of $1,868.65
• Deferred Compensation & Roth 457
• Sick Leave Accruals (12 days per year)
• Vacation Accruals (3-6 weeks based on time worked w/ the District)
• Holidays: 10 observed holidays and 3 floating holidays
• Life Insurance w/ ability to obtain additional coverage
• Accidental Death and Dismemberment (AD&D) Insurance
• Survivor Benefits through BART
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Flexible Spending Accounts: Health and Dependent Care
• Commuter Benefits
• Free BART Passes for BART employees and eligible family members.