Administrative and Member Support Coordinator

We are seeking a highly organized, self motivated Administrative and Member Support Coordinator to join our dynamic team in house. This position requires excellent written communication skills, strong customer service experience, and the ability to manage a high volume of email correspondence while handling multiple tasks and deadlines with accuracy and professionalism.

This role is fully in office and based in Lynbrook, New York. Remote work is not available for this position.

As one of the primary points of contact for our members, you will be responsible for providing exceptional support through both email and phone communication. The role requires someone who can handle a fast paced workflow while maintaining strong attention to detail and delivering a high level of service. You will assist members with profile updates, press releases, and general inquiries while also managing sensitive matters such as cancellations or refund requests with professionalism and clarity.

Location
In Office Only
Lynbrook, NY

Key Responsibilities

• Respond promptly and professionally to member inquiries via email and phone
• Provide excellent customer service while assisting members with questions, concerns, and requests
• Assist members with updates to their profiles, biographies, press releases, and other member related content
• Handle difficult or dissatisfied members, including those requesting refunds or cancellations, in a calm, respectful, and policy aligned manner
• Maintain organized records of member communication and follow ups
• Manage a daily queue of emails and support tasks while maintaining accuracy and strong attention to detail
• Collaborate with internal teams to resolve member concerns efficiently
• Proactively identify recurring issues and recommend improvements to enhance the member experience
• Support general office and administrative functions including data entry, scheduling, document organization, and file management

Qualifications

• Minimum of 3 years of administrative or customer service experience in a professional office environment
• Strong customer service background with experience assisting clients or members through phone and email communication
• Must have experience working on a Windows based computer system
• Proficiency with Google Docs and general document management tools is required
• Familiarity with Asana or similar task management platforms is a plus
• Excellent written and verbal communication skills
• Highly organized with exceptional attention to detail
• Strong problem solving abilities and the ability to manage multiple tasks simultaneously
• Comfortable working in a fast paced office environment while maintaining professionalism and accuracy
• Proficiency in Microsoft Office including Outlook, Word, and Excel
• Bachelor’s degree preferred in Communications, Business Administration, or a related field

Pay: $20.00 - $21.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person