Administrative and recruitment officer

Job Summary:

The Administrative & Recruitment Officer supports the day-to-day operations of ServPRO by ensuring efficient staff coordination, recruitment, and documentation management. The role bridges HR, operations, and client service—helping maintain smooth internal processes and supporting the deployment of qualified hospitality staff.

Key Responsibilities:

• Handle recruitment, onboarding, and documentation of new staff.
• Maintain staff records, contracts, and visa tracking systems.
• Coordinate with operations for manpower scheduling and client requirements.
• Support payroll preparation and attendance verification.
• Communicate with staff regarding shifts, policies, and performance updates.
• Assist in administrative reporting, filing, and internal communication.

Requirements:

• Minimum 2 years’ experience in admin or recruitment, preferably in hospitality or manpower.
• Excellent organizational and multitasking skills.
• Strong communication and computer literacy (Excel, Word, HR systems).
• Positive, professional attitude and a team-player mindset.

2. Recruitment & Deployment Supervisor

Job Summary:

The Recruitment & Deployment Supervisor ensures ServPRO’s client sites are consistently staffed with trained, reliable, and high-performing hospitality professionals. The role combines people management, client coordination, and operational oversight.

Key Responsibilities:

• Oversee end-to-end recruitment from sourcing to placement.
• Supervise on-ground staff deployment and performance.
• Liaise with clients to confirm daily or event-based manpower requirements.
• Manage scheduling, attendance, and last-minute replacements.
• Support orientation and training sessions for new hires.
• Track and evaluate staff feedback, behavior, and performance.

Requirements:

• Minimum 3 years’ experience in hospitality staffing or operations supervision.
• Strong leadership and decision-making skills.
• Ability to manage multiple clients and locations simultaneously.
• Excellent interpersonal and conflict-resolution abilities.

3. Operations & Recruitment Supervisor (ServPRO Hospitality Services)

Job Summary:

This hybrid role manages recruitment operations while ensuring service quality and client satisfaction. The Operations & Recruitment Supervisor acts as a link between ServPRO’s back-office team and front-line staff deployed to partner venues.

Key Responsibilities:

• Lead recruitment campaigns and maintain a candidate pipeline.
• Supervise daily staff dispatch and ensure punctuality and grooming standards.
• Conduct client visits and staff evaluations to maintain service quality.
• Handle incident reports, attendance logs, and administrative compliance.
• Provide weekly performance reports and manpower analytics.
• Mentor junior recruiters and coordinators within the S-Tribe.

Requirements:

• At least 3 years of experience in HR, operations, or hospitality supervision.
• Strong people management and problem-solving skills.
• Flexible to work evenings, weekends, and events as required.
• Passion for hospitality and ServPRO’s service excellence culture.

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Education:

• Bachelor's (Preferred)