Administrative Assistant

POSITION SUMMARY

The Administrative Assistant is a key operational role that ensures our multi-department alternative healthcare practice runs with precision. This position supports daily operations, manages schedules, oversees patient communication, and maintains a polished front-desk experience. You will also assist with in-house sales and marketing, client education, and digital brand growth.

As a future-forward, innovative company, we expect candidates who are confident using AI tools to streamline workflow, enhance communication, organize data, and improve operational efficiency. Success in this role requires high attention to detail, strong customer service skills, and a working understanding of healthcare management and team alignment.

ABOUT IV NUTRITION

Our mission is to encourage, equip, and empower people with skills enough to choose the health solution that is right for them. We provide wellness care and therapeutic modalities through a natural and holistic approach. Our solutions include:

• IV Infusion
• Vitamin IM Boosters
• Mobile IV Therapy
• Nutritional Counselling
• Wellness Family Care
• Med-Spa Services
• Lab Testing
• Colon Hydrotherapy
• Supplements
• Mental Health Services

Our core values are the foundation of our company and the blueprint to our hiring process: we are disciplined, aligned, accountable, results-oriented, transparent, inspirational, and compassionate. We hire, reward, and terminate according to these values.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required
• Associate’s Degree preferred (Healthcare, Business, Marketing, or Communications)
• Bachelor’s Degree is a plus
• 1–2 years in a customer service or administrative role
• Experience in medical billing (ICD-10) and insurance verification preferred

OBJECTIVES

• Demonstrate interest in alternative and natural health
• Answer and direct calls within three rings
• Provide excellent customer service and support sales
• Address patient questions and concerns
• Greet clients professionally
• Schedule appointments, team meetings, and Telehealth sessions
• Actively participate in daily team meetings
• Maintain accurate client records and communication logs
• Manage required forms, compliance tasks, and follow-ups
• Send emails, texts, reminders, and confirmations
• Verify insurance eligibility and submit claims
• Process payments accurately
• Manage inventory and supply orders
• Sort mail and handle deliveries
• Maintain an organized, high-standard workspace
• Prepare the office daily for an exceptional client experience
• Plan and support company events and internal promotions
• Create and post social media content
• Use AI tools to improve daily operations
• Follow all legal and company policies
• Remain open to cross-training and growth opportunities

COMPETENCIES

• Knowledge of healthcare terminology, IV Nutrition, and patient workflows
• Understanding of basic sales processes in a wellness environment
• Ability to manage high client volume and stay organized
• Strong administrative accuracy and detail orientation
• EMR/CRM experience (Office Ally preferred)
• Knowledge of customer service and sales support standards
• Ability to work independently and collaboratively
• Strong prioritization of daily tasks and performance targets
• Ability to meet and support company KPIs
• Proficiency in Microsoft Office and Google Workspace
• Proven hard skills in social media content creation, scheduling, and analytics
• Experience with marketing tools (SlickText, MailChimp, Meta Business Suite)
• Understanding of HIPAA compliance and patient privacy
• Ability to leverage AI tools to optimize workflow

PHYSICAL REQUIREMENTS

• Ability to sit for prolonged periods at a desk or computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, IV Nutrition recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

READY TO APPLY?

If this position stands out to you, send us your resume!Please include the job title and where you found this listing in the subject line:office@alternahealth.net

Bonus points: Send a 30-second selfie video introducing yourself and why we should hire you.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Work Location: In person