Administrative Assistant

Customer Service Representative / Office Administrator (Hybrid Work From Home)

Kronquist Fireplace & Chimney – Watertown, NY

Job Type: Full-Time (Flexible)
Location: Hybrid (Work from Home + Occasional Office Days)
Pay: Based on Experience

Job Summary

Kronquist Fireplace Chimney is hiring a Customer Service Representative (CSR) / Office Administrator to manage inbound calls, schedule appointments, handle customer pathway and follow ups.

This is a remote-first position supporting a growing home service company specializing in chimney inspections, fireplace installations, and masonry repair work.

You will act as the primary point of contact, helping convert leads into booked jobs and ensuring a smooth customer experience from first call to job completion.

Key Responsibilities

• Answer inbound calls and provide customer support
• Schedule service appointments and inspections (dispatching)
• Respond to emails, website inquiries, and social media messages
• Perform lead intake and qualification using a structured script
• Maintain accurate customer records in CRM/software systems
• Follow up on estimates, open leads, and pending jobs
• Assist with job coordination between customers and technicians
• Conduct post-service follow-ups and request customer reviews

Daily Tasks

• Customer service (phone, email, messaging)
• Appointment scheduling and calendar management
• CRM data entry and job tracking
• Lead follow-up and conversion
• Administrative support for operations

Qualifications

• 1+ year experience in customer service, call center, or office administration preferred
• Strong phone communication and interpersonal skills
• Experience with CRM software or scheduling tools (Housecall Pro or similar a plus)
• Highly organized and detail-oriented
• Comfortable working remotely and independently
• Basic computer proficiency (Google Workspace, email, spreadsheets)

Preferred Experience (Keywords)

• Customer Service Representative (CSR)
• Administrative Assistant / Office Assistant
• Dispatcher / Scheduling Coordinator
• Call Center Representative
• Home Services (HVAC, plumbing, roofing, construction)
• Lead management / inside sales

Compensation & Benefits

• Competitive pay based on experience
• Flexible schedule
• Growth opportunity within a scaling company
• Performance-based incentives (booking & follow-up success)

Work Environment

• Hybrid/work-from-home majority of the time
• Occasional in-office days in Watertown, NY
• Fast-paced, small business environment

Why Join Us

• Direct impact on company growth
• Opportunity to grow into operations or management roles
• Structured systems and training provided

Apply Now

Submit your resume and a brief message about your customer service or administrative experience.

Pay: $700.00 - $1,000.00 per week

Work Location: Hybrid remote in Watertown, NY 13601