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Administrative Assistant
COMPANY
Global Rescue is the world’s leading membership organization providing integrated travel risk management services, including medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004, Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.
CULTURE
Global Rescue isn’t your average place to work and that’s why we’re comfortable saying we’re not for everyone. Our team of passionate, mission driven professionals are reinventing the travel risk and crisis management industry and helping save lives every day. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players who have a “get it done mentality.” The overall ethos is “no job too big or too small;” this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative and ever changing so there is always a buzz, you’ll never get bored or too comfortable working at Global Rescue.
Global Rescue isn’t your average place to work and that’s why we’re comfortable saying we’re not for everyone. Our team of passionate, mission driven professionals are reinventing the travel risk and crisis management industry and helping save lives every day. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players who have a “get it done mentality.” The overall ethos is “no job too big or too small;” this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative and ever changing so there is always a buzz, you’ll never get bored or too comfortable working at Global Rescue.
ROLE OVERVIEW
The Administrative Assistant provides essential clerical and administrative support to ensure the efficient daily operations of the Tropical Medicine Clinic. This role involves coordinating patient appointments, handling communications, managing medical records, and maintaining accurate documentation within the Meditech and Global Rescue systems. The Administrative Assistant serves as the primary liaison for patients and staff, supporting clinical workflows and upholding the clinic’s mission of excellence in patient-centered care.
RESPONSIBILITIES
- Answers and routes incoming phone calls, greets patients, and handles inquiries with professionalism and accuracy.
- Coordinates referrals, follow-up appointments, and communication between departments and external providers.
- Manages and maintains complete and up-to-date patient medical records in both EMR and Global Rescue systems.
- Assists with organizing and formatting administrative and quality metric data provided by leadership, including the creation of charts, graphs, and reports using Microsoft Excel or other designated platforms as appropriate.
- Maintains continuous communication with the assigned scheduling lead regarding available appointments, cancellations, and rescheduling needs.
- Ensures that medical records are accessed only by authorized personnel, maintaining strict compliance with HIPAA and institutional confidentiality standards.
- Files laboratory and specialized study results promptly; if unavailable, coordinates to obtain them within 24 hours.
- Assists in scheduling appointments and coordinating services with other providers or subspecialists, both within and outside specialty clinics.
- Maintains adequate inventory of office supplies and forms; promotes responsible and cost-effective use of materials.
- Supports the Clinical & Administrative Lead with clerical tasks, documentation, and staff communications.
- Participates in continuous service improvement initiatives and remains informed of new updates in administrative systems and clinical processes.
- Performs additional administrative duties as assigned by the Clinical & Administrative Lead.
QUALIFICATIONS
- Minimum of one year of clerical or administrative experience, preferably in a healthcare or clinical setting.
- Proficiency in Meditech EMR, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and ability to create charts and data reports.
- Fully bilingual (English and Spanish) – oral and written communication skills are essential.
- Strong organizational, multitasking, and time-management skills.
- Excellent communication and interpersonal abilities to interact with patients, staff, and multidisciplinary teams.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Flexibility to adjust work hours as needed, though the standard schedule is onsite Monday to Friday, 8:00 a.m. – 5:00 p.m.
LOCATION: Dorado, PR
COMPENSATION: Based on experience + benefits
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