Administrative Assistant/ Appointment setter

True North Painting is seeking a highly organized, tech-savvy, and sales-oriented Administrative Assistant to support our growing residential painting company. We need someone who is dedicated, tech-savvy, interested in operations, sales-focused, and hungry. Willing to take calls after hours.

This is not a traditional admin role focused only on paperwork. The most important part of this position is communicating with homeowners, pre-qualifying leads, and setting high-quality estimate appointments that convert into projects.

The ideal candidate is comfortable working in a modern digital environment, using tools such as AI assistants (ChatGPT), Google Workspace, CRM systems, Zoom meetings, and cloud-based workflows.

You must be confident speaking with clients, guiding conversations professionally, and helping move potential customers toward scheduling consultations.

If you enjoy organization and customer interaction — and naturally bring a sales mindset to conversations — this role will be a strong fit.

Key Responsibilities

• Answer and manage inbound calls with professional, courteous service
• Speak with homeowners to pre-qualify leads and set high-quality estimate appointments
• Coordinate and maintain production schedules
• Assist with payroll organization, ensuring accuracy and timeliness
• Support recruitment efforts by screening calls, posting ads, and organizing interviews
• Manage email and internal communication, relaying key information to the team
• Serve as a liaison between clients and project managers
• Make outbound follow-up calls to support new business
• Track and document project expenses
• Maintain and update CRM systems with accurate client data
• Handle general administrative and office tasks as needed

Qualifications

• Must be located in the United States and authorized to work
• Must live within 45 minutes of Chesterland, OH
• Comfortable using Google Workspace, CRM systems, Zoom, and AI tools (ChatGPT)
• Must have a working webcam for meetings
• Minimum 1 year of experience in administrative, customer service, appointment-setting, or coordination roles
• Strong sales mindset and ability to guide client conversations
• Excellent customer service and communication skills
• Highly adaptable in a fast-paced environment
• Coachable and eager to learn new systems and grow
• Highly reliable with strong follow-through
• Strong organizational skills and attention to detail
• Must have a quiet, distraction-free home office, reliable internet, and equipment capable of running Zoom and cloud-based tools

Additional Requirements

• Comfortable taking weekend and after-hours calls as needed
• Strong phone skills and confidence speaking with customers
• Must be able to demonstrate home office setup during interview
• Eager to grow and take on increasing responsibility

Preferred / Nice-to-Have

• Experience in home services or construction industry
• Valid driver’s license and reliable vehicle
• Prior sales or closing experience
• Comfortable working in a performance-driven environment
• Ability to work evenings and weekends as needed

Why Join True North Painting

• Flexible remote work environment with structured systems
• Clear opportunities for growth into operations or sales leadership
• A role that directly impacts company growth and customer experience
• Supportive, forward-thinking team focused on efficiency and innovation

Benefits

• Employee discount
• Professional development assistance
• Referral program

Application Process

• Must have a dedicated, distraction-free home office (will be reviewed during interview)
• Be prepared to explain why you are the right fit for this role

Apply today to join a team where your work directly contributes to growth, performance, and customer success.

Pay: $30,000.00 - $42,000.00 per year

Benefits:

• Employee discount
• Professional development assistance
• Referral program

Application Question(s):

• We require you to have a in home office with zero distractions. Are you prepared to show us this office during your interview?
• Explain why you believe you are the perfect fit to take on this role.
• must live within 45 minutes of chesterland ohio

Experience:

• Administrative: 1 year (Required)

Work Location: Remote