Administrative Assistant - Customer Service Operations 22141

Schedule: Tuesday–Friday | 10:00 AM – 8:00 PM
4-Day Work Week (10-Hour Days

WHO WE ARE

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.

What You'll Do:

As the Administrative Assistant, you'll play a critical role in supporting Park On Call's 24/7 operations by ensuring operational accuracy, client satisfaction, and internal workflow efficiency. This position serves as a key link between On Call Support Technicians, Park On Call leadership, and Park on Call client accounts, helping to maintain service excellence across all supported locations.

• Manage operational data, documentation, and reporting.

• Assist the leadership team with department metrics and performance tracking.

• Review and update Park On Call 'agent pages' daily.

• Track employee absences and attendance-related categories.

• Track project milestones and deliverables.

• Assist with scheduling and calendar management.

• Answer protocol and process questions from the On Call Support Technicians.

• Perform quality assurance duties, including grading recorded calls.
• Maintain and manager SmartSheets used for operational tracking.
• Coordinate with internal and external partners for operational support as needed.
• Answer inbound calls from locations and other supported locations as needed.
• Assist leadership in sales initiative process and lead follow-up.
• Sever as a primary point of contract for assigned clients accounts.
• Build and maintain strong relationship with Park On Call clients and potential clients.
• Liaison between clients and internal Park On Call staff.
• Prepare and deliver client-facing reports and performance updates.
• Identify opportunities to improve service quality, operational efficiency, and client satisfaction.

Nice to Have's:

• Strong organizational and multitasking skills.
• Knowledge of de-escalation tactics.
• Proficiency in Microsoft Office Suite.
• Professional and client-focused demeanor.
• PowerBI experience a plus!

MINIMUM REQUIRED QUALIFICATIONS

• High School Diploma or equivalent.
• 1-3 years of experience as an administrative assistant or related position.

BENEFITS WE OFFER

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

***Equal Employment Opportunity