Administrative Assistant I

This position greets and assists patients and others as they enter and leave Health Services at the front desk of the clinic, providing exceptional customer service to all patients and other customers which may include university faculty, staff, administrators as well as students, parents, prospective students and parents and community. Supports other Health Services office functions as assigned.

• Serves as a point of contact to answer questions and concerns about Health Services processes and policies, referring to clinical staff when appropriate
Ensures in-coming calls are answered and appointments scheduled appropriately during clinic hours

• Provides exceptional customer service to all patients and other customers which may include university faculty, staff, administrators as well as students, parents, prospective students and parents and community members
• Updates and maintains Electronic Medical Record schedule as needed
• Responsible for taking patient payments including credit card and cash payments and refunds and assisting with collection of outstanding balances
• Verifies Student Health Insurance Policy for patients
• Maintains inventory of office supplies
• Ensure timely review of immunization records in the ICM for compliance, delegates as needed during high volume/registration periods, answers patient questions as needed regarding immunization compliance, and remove registration holds when compliance is met
• Ensures lab results and other documents are scanned into patient charts within 24-48 working hours
• Responsible for processing incoming and outgoing mail
• Train in and exhibit an understanding of FERPA and HIPAA
• Assist with special projects including educational programming, vaccine clinics, etc.
• Ensures office area and patient waiting areas are clean and stocked with necessary supplies
• Create word and excel documents as requested
• Take meeting notes as requested
• The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Belmont University seeks to attract and retain highly qualified faculty and staff who will support our mission and vision. As a Christ-centered and student-focused community, we aim to:

• Ability to effectively prioritize and manage multiple tasks simultaneously, including incoming phone lines and voicemail.
• Able to identify, analyze and resolve problems independently.
• Able to function in a team environment and build working relationships with other university partners
• Excellent oral, written, organizational and telephone skills.
• Experience working in a fast-paced environment and the ability to respond to high-pressure situations.
• Professional mannerism and appearance.
• Attention to detail and commitment to error-free work.