Administrative Assistant II

Come join our team and love where you work! InnSeason Resorts Harborwalk Sales office seeks a Sales Administrative Assistant II responsible for supporting the sales process by ensuring that all Company policies and procedures are adhered to in the Tour Registration and contract office, in compliance with Company Brand Standards. This is a great fit for someone who has attention to detail, is organized and has strong customer service skills. You have a four day work week with this position--Friday-Monday, weekly, including holidays.

Responsibilities include greeting and registering tours in a professional manner, contract preparation and processing, ensuring integrity of tour and transaction data, deposits and reconciliation, ordering and accounting for premium and sales materials inventories and ensuring the assets of the Company – its people, property, customers and data - are preserved.

Key Responsibilities

• Implement and improve procedures for the efficient operation of the Contracts Office
• Efficiently provide tour registration, contract processing, and data review and reconciliation services to the Office
• Ensure that all tours are accounted for and dispositioned appropriately each business day
• Ensure that contract and customer data are entered uniformly and accurately
• Reconcile contract, customer and financial data each business day
• Account for and reconcile inventories of gifts, premiums, certificates and sales presentation and support materials
• Account for and reconcile the deposits for each of the day’s sales
• Daily communication of data, documentation and funds with Corporate Contracts Department
• Support timely response to customer inquiries
• Ensure that all daily, weekly and monthly Sales Office administrative processes are completed timely and accurately
• Deliver exceptional customer service to all internal and external customers

Qualifications

• Associate’s degree, preferred, but not necessary.
• 4-6 year’s relevant experience in Customer Service and Administrative processes.
• High proficiency in typing, computer systems and Microsoft Office Applications.
• Proven ability to multi-task and work well under deadlines.
• Demonstrated track record of integrity, professionalism, teamwork and customer service.
• Demonstrated ability to manage details and complexity.

Schedule: Friday, Saturday, Sunday and Monday-including most holidays that fall on those days.

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• Day shift
• No nights

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Falmouth, MA 02540 (Required)

Ability to Relocate:

• Falmouth, MA 02540: Relocate before starting work (Required)

Work Location: In person