Administrative Assistant / Intake Specialist

Job Overview
At Harman Law, we're more than just legal professionals — we’re a team that leads with compassion, driven by our Culture of CARE. Our core values — Clear Communication, Always Show You Care, Results Oriented, and Every Client Wins — aren’t just words on paper. They define how we treat clients and each other every single day.

Our practice focuses on personal injury, workers’ compensation, employment law, and estate planning. Our reputation is built not only on results but on how we make people feel seen, heard, and cared for. If you're someone who values purpose-driven work in a tight-knit team environment, you're in the right place.

We are seeking a motivated, detail-oriented, and personable Administrative Assistant / Intake Specialist to join our team. This position will be based in our Rocky Mount office and will provide both administrative support and serve as a key first point of contact for potential new clients across North Carolina.

Key Responsibilities

Administrative Support (Rocky Mount Office)

• Answer phones, greet visitors, and manage front desk duties.
• Handle incoming and outgoing mail, scanning, and filing.
• Provide day-to-day administrative support to attorneys and staff.
• Assist with scheduling meetings and maintaining office supplies.
• Ensure smooth office operations and serve as a reliable resource for the team.

Intake Specialist (Firmwide)

• Serve as the first point of contact for potential clients by answering and returning calls, emails, and online inquiries.
• Gather and accurately document case information in our case management system.
• Evaluate potential cases in line with firm criteria and route qualified leads to attorneys.
• Nurture leads through consistent follow-up and communication with the goal of securing signed representation agreements.
• Maintain excellent client service standards, ensuring all prospects feel heard, respected, and cared for.

Qualifications

• Prior experience in an administrative, receptionist, or intake role preferred (law firm or professional services background a plus).
• Excellent communication skills—both verbal and written.
• Strong organizational skills with the ability to multitask and prioritize.
• Tech-savvy and comfortable learning new systems (experience with case management software is a bonus).
• Professional, reliable, and client-service focused.
• Bilingual (English/Spanish) a plus, but not required.

If you are enthusiastic about helping people during some of life’s most challenging moments, we’d love to hear from you.

Job Type: Full-time

Pay: $14.42 - $23.55 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person