Administrative Assistant / Office Manager

Job Description

Job Title: Administrative Assistant / Office Manager

Job Objective: This position supports Tri-Township Water’s daily operations by managing customer accounts, billing, payroll, and office functions, while ensuring compliance with financial and regulatory requirements. We are seeking a detail-oriented professional who can provide excellent customer service as an Administrative Assistant, with the opportunity to advance into the Office Manager role.

Key Responsibilities

Financial Management

· Manage accounts payable and receivable, process payments, and verify invoice accuracy.

· Prepare and reconcile monthly financial statements; ensure bank and general ledger accuracy.

· Maintain accurate payroll records, manually calculate employee hours and overtime, process payroll, and track sick/vacation days.

· Administer employee benefits, including insurance, retirement plan, and leave.

· File all required federal and state tax payments and reporting (941, sales tax, withholding, quarterly reports).

· Collaborate with the auditor to prepare compliance documents, year-end reports, W-2s, and 1099s.

· Track company assets, inventory, and CD renewals.

Customer Service & Billing

· Serve as the first point of contact by answering phones and assisting customers with account questions or service needs.

· Process and record payments received through mail, walk-ins, ACH, and online portals.

· Maintain and update customer records, including billing system entries, work orders, and water tap accounts.

Office & Administrative Management

· Assist the Utility Manager with insurance and auditor bids; present information for board review.

· Prepare board meeting agendas, financial reports, and assist with election procedures when necessary.

· Prepare and manage all required year-end reports and filings.

· Work closely with auditor to ensure all financial record, reports, and compliance documents are accurate and up to date.

Required Skills & Knowledge

· Experience in accounting, payroll, business administration, and financial management.

· Highly detail-oriented, dedicated to accuracy, and maintain an organized office environment.

· Strong computer, problem-solving, and communication skills.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person