Administrative Assistant (Operations Support Group)

London Fire Brigade (LFB) is London’s Fire and Rescue Service – one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city.

We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.).

An opportunity has arisen for a part time admin assistant post within the Brigade's Operations Support Group based at the Operations Support Centre (OSC) Croydon.

The successful candidate will be part of a team reporting to the managers of the OSG’s Logistics’ section. The post will deal primarily with the processing of orders, communicating with fire stations and other departments within the LFB and other general admin tasks.

It is desirable that applicants have a good level of literacy and IT skills and can confidently and professionally communicate with staff at all levels. Full training will be given to the successful candidate.

The starting salary for this position is £18,100.20, this position is for 21 hours per week and the successful candidate can decide whether to split these over three days or over 5 days.

The post holder may have the opportunity to participate in the OSG’s on-call rota for which additional payments will be made. This may include the requirement for training as a Brigade emergency response driver.

Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert.

We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Eligibility

LFB staff on probation are not eligible to apply.

Assessment Overview

Stage 1

To apply, please complete the online application, upload a copy of your up-to-date CV and provide evidence to address the following selection criteria:

1. Experience of using a range of IT applications and office systems both manual and computerised.
2. Experience of organising, planning, and prioritising work and ensuring that deadlines are met.
3. The ability to liaise effectively and appropriately with staff at all levels and to ensure good customer care practice.
4. An understanding of the reasons for the need to maintain appropriate confidentiality and security of data and other sensitive material, and how this can be achieved in an office environment.

Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above.

Shortlisted candidates will be invited to attend stage 2.

Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted.

Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form.

Stage 2

Assessment for this role is due to take place on 10th or 11th December 2025 at the Operations Support Centre in Croydon. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements.

Additional Information