ADMINISTRATIVE ASSISTANT - Origins Integrative Health

WHO WE ARE

Origins Integrative Health is a newly forming integrative medicine clinic co-founded by Casey McGuire and Heather Krebsbach — two practitioners each bringing 20 years of clinical expertise. Our team of seven providers offers naturopathic medicine, acupuncture, counseling, and psychiatric nurse practitioner services under one roof, delivering truly coordinated, whole-person care.

Our providers don't just recommend a healthy lifestyle — they live it. We hold ourselves to the same foundations of wellness we offer our patients: intentional living, whole-body care, and a supportive environment. We seek team members who share this commitment.

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ABOUT THE ROLE

The Administrative Assistant is the front-line representative of Origins Integrative Health. You will often be the first point of contact for our patients — in person, over the phone, and through our patient portal. The impression you make matters deeply.

This is not a back-office role. You will be embedded in the daily life of a busy, multi-disciplinary clinic, working alongside seven providers across different specialties. Success in this position requires curiosity, strong communication, and a genuine willingness to learn how each provider practices.

We are a growing clinic, and we are looking for someone who wants to grow with us.

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RESPONSIBILITIES

Patient Experience & Front Desk
- Serve as the first point of contact — greeting and checking in patients with warmth and professionalism
- Answer incoming calls; triage questions, relay messages to providers, and follow up promptly
- Communicate clearly and compassionately with patients about appointments, intake, insurance, and clinic policies
- Maintain a calm, organized front desk and coordinate patient flow throughout the day
- Represent the clinic in alignment with our integrative health values, including our fragrance-free policy

Scheduling & AthenaOne EHR Management
- Schedule, reschedule, and confirm patient appointments across seven providers using AthenaOne
- Manage provider calendars, appointment types, and scheduling rules within AthenaOne
- Process new patient intake; ensure demographic and insurance information is complete and accurate
- Monitor and action the AthenaOne task queue: billing tasks, patient messages, referral coordination, and follow-up items
- Verify new patient insurance eligibility prior to appointments per clinic SOP
- Collect co-pays, balances, and patient payments at the time of service

Billing Support
- Complete billing-related tasks within the front desk scope in AthenaOne — including insurance verification and eligibility checks
- Communicate clearly with patients about outstanding balances and payment options; escalate disputes to our external biller
- Provide additional insurance verification support each January–February during annual plan re-verification

Multi-Provider Coordination
- Develop working knowledge of each provider's specialty and scheduling needs across naturopathic medicine, acupuncture, counseling, and psychiatric NP services
- Facilitate communication between providers and patients; relay clinical messages accurately
- Recognize when patients may benefit from multiple services and communicate that clearly

General Administrative
- Maintain accurate patient records in AthenaOne
- Manage faxes, mail, and correspondence
- Support clinic supply management
- Assist with administrative projects as the practice grows
- Participate in team meetings and contribute to a collaborative clinic culture

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REQUIRED QUALIFICATIONS

Please read carefully — only candidates who meet ALL of the following will be considered:

- Minimum 1 year of full-time AthenaOne EHR experience, specifically in patient scheduling, billing task management, and general EHR administration
- Demonstrated experience in a patient-facing healthcare administrative role
- Exceptional customer service and interpersonal communication skills — in person, by phone, and in writing
- Strong organizational skills; able to manage schedules across multiple providers without losing attention to detail
- Self-motivated and proactive — identifies what needs to be done and does it
- Comfortable in a collaborative, team-based clinical environment with providers from diverse specialties
- Genuine alignment with a health-conscious lifestyle and willingness to adhere to our fragrance-free policy

PREFERRED QUALIFICATIONS

- Experience in an integrative, naturopathic, acupuncture, mental health, or multi-specialty clinic
- Familiarity with insurance verification workflows and co-pay/patient balance collection
- Comfort navigating building systems in a newly forming practice

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OUR CULTURE & VALUES

Origins Integrative Health is built on the belief that true health encompasses the whole person — body, mind, and environment. Our providers embody the recommendations they offer their patients and live by the same foundations of health we encourage in others: nourishment, movement, rest, intentional relationships, and a clean environment.

We do not discriminate on the basis of race, religion, gender/identity, color, age, disability or country of origin.

We are a fragrance-free clinic.

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COMPENSATION & BENEFITS

- Pay: $22.50/hour
- Schedule: Monday–Friday, 8:30 AM–5:00 PM (no evenings or weekends)
- Benefits (beginning at 90 days):
- 1 week PTO (first year)
- 50% employer contribution toward health insurance premium
- The opportunity to be a founding team member and grow with the practice from day one

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HOW TO APPLY

Send the following to casey@originspdx.com:

1. Your resume, including dates of employment and a specific description of your AthenaOne experience
2. A cover letter (no more than one page) telling us why this role and this clinic are the right fit for you

We read every cover letter. This is your opportunity to speak directly to the qualifications and values above.

Applications without a cover letter or without documented AthenaOne experience will not be considered.

*****Origins Integrative Health is an equal opportunity employer.

Pay: From $22.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience:

• Athenahealth: 1 year (Required)
• admin: 2 years (Preferred)

Work Location: In person