Administrative Assistant to the Senior Director of Operations (AA–SDO)

Classification: Exempt

Reports To: Senior Director of Operations

Work Location: Jacksonville NC with Required Monthly Travel

Position Summary

The Administrative Assistant to the Senior Director of Operations provides high-

level administrative, operational, and field-based support to ensure continuity,

visibility, and execution across Tactical Rehabilitation’s expanding multi-location

operations. This role is execution-focused and non-managerial in title and

authority, yet critical to maintaining operational presence, documentation accuracy,

and coordination during periods of growth and new office openings.

The position serves as an extension of the Senior Director of Operations,

supporting scheduling, reporting, compliance coordination, office readiness, and

on-site operational visibility. While classified as an administrative role, this

position carries elevated responsibility and requires consistent travel and direct

engagement with operational teams.

Essential Duties & Responsibilities

Executive & Administrative Support

? Provide high-level administrative support to the Senior Director of

Operations (SDO).

? Manage calendars, scheduling, correspondence, meeting logistics, and

documentation.

? Prepare reports, summaries, presentations, and operational materials for

leadership review.

? Attend meetings as assigned; capture notes, track action items, and ensure

follow-through.

? Receive, review, and route sensitive communications with discretion and

confidentiality.

? Arrange and coordinate travel and accommodations for the SDO as required.

Operations & Field Coordination

? Support multi-location operations through coordination, documentation, and

on-site presence.

? Provide operational assistance during office openings, expansions,

inspections, and readiness activities.

? Serve as a visible operational representative of corporate leadership during

site visits.

? Assist with workflow coordination, identifying bottlenecks and escalating

issues appropriately.

? Support order processing coordination and fast-tracking as directed by

Operations leadership.

Compliance & Documentation Support

? Assist with tracking certifications, inspections, and compliance

documentation across offices.

? Support preparation for audits, inspections, and internal operational reviews.

? Maintain accurate operational records, SOPs, and standardized

documentation.

? Ensure timely collection and organization of required operational and

regulatory materials.

Reporting & Operational Support

? Produce monthly, quarterly, and annual operational or productivity reports as

directed.

? Consolidate operational data and prepare summaries for leadership visibility.

? Support Board-level or executive reporting preparation when assigned.

Cross-Functional & Special Projects

? Assist with onboarding coordination, training logistics, and operational

documentation.

? Support special projects, initiatives, and operational priorities as assigned by

the SDO.

? Provide interim operational support or coverage during leadership absences

under established guidelines.

Non-Essential Duties

? Maintain records, supplies, and basic inventory tracking as needed.

? Perform additional administrative or operational duties as assigned.

Required Competencies & Skills

? Exceptional organizational, communication, and documentation skills.

? Strong attention to detail with consistent follow-through.

? Ability to manage multiple priorities in a fast-paced, evolving environment.

? Ability to work independently with minimal supervision.

? High level of discretion and confidentiality.

? Proficiency with Google Workspace, Microsoft Office, and operational

tracking tools.

? Professional presence and ability to interact effectively with staff across all

levels.

Education & Experience

Required:

? High school diploma or equivalent.

? Demonstrated experience in administrative or operations support roles.

Preferred:

? Associate degree or higher.

? Experience in healthcare, DME, medical office operations, or regulated

environments.

? Exposure to multi-location or multi-state operations.

? Familiarity with U.S. Military culture, prior service, or military family

background.

Travel Requirement – Essential Function

Monthly travel is an essential and mandatory function of this role. No

exceptions. This will be discussed upon employment for exact locations and dates.

The Administrative Assistant to the Senior Director of Operations is required to

travel monthly to Tactical Rehabilitation office locations, including newly opened

and expanding sites. Travel is required to ensure operational visibility, staff

support, documentation alignment, and leadership presence.

Inability or unwillingness to meet the monthly travel requirement will disqualify

candidates from this role and may result in reassignment or separation if

expectations are not maintained. Travel schedules are determined by business

needs and may vary based on operational priorities.

Physical Requirements

? Prolonged periods of sitting and computer use.

? Ability to walk, bend, stand, kneel, and reach as required during office visits.

? Visual and auditory acuity sufficient for documentation, communication, and

system use.

? Ability to lift up to 15 pounds as needed.

Work Environment

? Remote office environment with routine use of laptop, phone, and digital

tools.

? On-site office and field environments during required travel.

Position Type & Work Hours

? Full-time, salaried position.

? Monday–Friday, with flexibility required to meet operational demands.

? Occasional evening or weekend work may be required.

Salary Expectations and Opportunities

Tactical Rehabilitation Inc., recognizes the importance of work-life balance and

will make reasonable efforts to support flexibility where possible; however,

business needs and operational continuity will take precedence.

Availability & Coverage Expectations

Due to the operational nature of the business and the need to support teams,

offices, and patients across multiple time zones, salaried Operations roles are

expected to maintain a high level of availability and responsiveness.

Employees in this role must be able to:

? Ensure operational coverage across applicable time zones based on

business needs.

? Remain reasonably accessible during extended or non-standard business

hours when required to support operations, leadership, or urgent matters.

? Respond to time-sensitive operational communications in a timely manner.

Use of “Do Not Disturb” or similar communication restrictions during core or

extended operational hours is not appropriate for this role, as it may impede

critical business continuity. Flexibility in scheduling is provided in recognition of

these availability expectations.

These expectations are aligned with the organization’s growth strategy, including

planned global operations by 2027, and are a core component of salaried

leadership and operations roles.

Additional Duties & Organizational Flexibility

This job description reflects the primary duties of the position at Tactical

Rehabilitation, Inc.; however, as a growing and mission-driven organization,

employees may be asked to perform additional tasks or assist in other functional

areas as operational needs require. Any such duties will be reasonable in scope,

consistent with the employee’s classification under the Fair Labor Standards Act

(FLSA), and will not involve activities that are unlawful, unethical, unsafe, or

contrary to Company values. This provision does not alter the essential functions

of the role, compensation structure, or employment status and is intended to

promote collaboration, adaptability, and shared responsibility across the

organization.

Certification Incentive & Professional Development

Tactical Rehabilitation Inc., encourages continuous professional development and

supports employees who pursue relevant certifications that enhance operational

effectiveness, compliance readiness, and leadership capability.

Employees who obtain certifications aligned with their role or future career

progression may be eligible for recognition, reimbursement, expanded

responsibilities, or advancement consideration, subject to business needs and

HR/CLO approval.