Administrative Assistant/Reception

Location: 10635 Santa Monica Blvd Ste #165, Los Angeles, CA 90025.

Mission Statement

At Rehab Specialists Physical Therapy, our team of dedicated healthcare professionals are committed to helping patients return to their lifelong journey of health, fitness, and overall wellness. We pride ourselves on delivering high-quality, patient-centered care in a supportive and collaborative environment.

Job description

Rehab Specialists Physical Therapy Inc. is a growing outpatient physical therapy company dedicated to helping patients return to an active, healthy lifestyle. We are looking for a reliable and motivated Administrative Assistant to join our team in West Los Angeles. This is a great opportunity for someone looking to start a career in healthcare administration with room for growth.

Primary Responsibilities

• Greet and check in patients in a friendly, professional manner
• Answer and manage a multi-line phone system
• Schedule and confirm patient appointments
• Open and close the clinic, including preparing daily schedules and organizing charts
• Maintain a clean and organized front office and clinic environment
• Process patient intake forms and ensure all documentation is complete
• Verify insurance benefits, referrals, and authorizations prior to visits
• Collect co-payments and process payments (cash, credit card, etc.)
• Reconcile daily payments and maintain accurate financial logs
• Communicate with physician offices regarding referrals when needed
• Assist with patient check-out and scheduling follow-up visits
• Support team members and assist with general administrative duties

Qualifications

• 1+ year of customer service or administrative experience
• High school diploma or equivalent
• Strong communication and interpersonal skills
• Basic knowledge of office procedures and computer systems
• Experience with insurance verification/authorizations preferred
• Proficient in Microsoft Office (Word, Excel) and Google Workspace
• Typing speed of 55+ WPM
• Knowledge of medical terminology is a plus
• Detail-oriented with strong organizational skills
• Ability to multitask and work in a fast-paced environment
• Willing to cover other clinics if needed

Benefits:

• Sick hours
• Access to onsite exercise facilities

Schedule:

• Mon - Fri
• Weekends may be needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Work Location: In person