Administrative Assistant/Receptionist

Administrative Assistant – Front Office (Mental Health Practice)
Agape Counseling Center – Centerville, OH
Part-Time (Approx. 16-20 hours/week)

Agape Counseling Center is a well-established outpatient mental health practice serving the community for over 40 years. We are seeking a dependable, detail-oriented Administrative Assistant to support front office operations and help create a smooth, welcoming experience for our clients and clinical team.

This position plays an important role in both client care and daily office function within a confidential healthcare setting.

Key Responsibilities

• Manage front desk operations including answering phones, greeting clients, and scheduling appointments
• Assist clients with insurance questions, billing inquiries, and payment accounts
• Verify and maintain accurate client information in our electronic health record system
• Support therapists with scheduling coordination and administrative needs
• Communicate with third-party billing, insurance companies, referral sources, and support teams
• Maintain organization and flow of daily office operations

Work Environment & Expectations

• This is a confidential healthcare setting requiring professionalism, discretion, and respect for client privacy at all times
• Maintaining client confidentiality and handling sensitive information appropriately is a core expectation of this role
• You will work closely with both a clinical team and administrative team, including the Office Manager
• This role requires the ability to take direction while also taking ownership of responsibilities once assigned
• Tasks will range from routine daily duties to problem-solving unexpected issues, requiring attention to both small details and larger workflows
• This is a fast-paced environment at times, and the ability to stay calm, organized, and solution-focused is essential

What Success Looks Like in This Role

• Clients feel welcomed, supported, and respected from their first interaction
• Calls, scheduling, and administrative tasks are handled accurately and efficiently
• Client accounts and insurance information are kept organized and up-to-date
• Therapists are supported and able to stay focused on clinical care
• Responsibilities are followed through on consistently without needing frequent reminders

Qualifications

• Prior office administration experience required
• Strong organizational and multitasking skills
• Ability to work independently and follow through on responsibilities
• Comfortable learning and using electronic systems (EHR, scheduling, billing platforms)
• Experience with Microsoft Office or Google Workspace preferred

What We’re Looking For

• Someone who takes pride in staying organized, follows through on tasks, and does not require close supervision to complete responsibilities
• Dependable, proactive, and takes ownership of their work
• Strong attention to detail and ability to manage multiple priorities
• Professional communication skills with both clients and team members
• Comfortable interacting with individuals who may be experiencing stress, anxiety, or other mental health concerns, and able to respond with professionalism and compassion

Additional Information

• In-person position (not remote)
• Located in Centerville, OH
• Part-time hours with consistent weekly schedule

Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person