Administrative Assistant/Receptionist/Scheduler

We’re looking for an experienced Administrative and Personal Assistant to join our dedicated office staff to assist some of our key clientele with all aspects of their professional & personal tasks. To add, we’re seeking those who want to help others, provide guidance where needed, and can quickly adapt to any situation, working cohesively with other team members to continue building a great team.

This position will primarily focus on working with a multitude of customers and crews to resolve various day-to-day needs of Morin’s Landscaping customers. The ideal candidate for this position will possess excellent attention to detail, communication, critical thinking, and customer service skills, an abundance of patience and politeness, and the ability to thrive in a fast-paced work environment where you’ll be in continual contact with customers and other team members. The ideal candidate possesses the ability to multitask and make judgment calls that fall in line with Morin’s Landscaping policies and procedures.

A key to success will be your ability to quickly recognize what needs to be done within a given request, balancing the needs of all team members and management, and executing that decision efficiently. Experience in sales is a plus in this position to make customer inquiries to job completions. A candidate with construction or agricultural scheduling would be ideal for this position due to the many fluctuations that can happen due to weather, safety, or even supply changes. The ideal candidate will also be able to continuously optimize processes and approaches to be as efficient as possible, directly assisting the team members and management process improvement implementations and stepping in to ensure the needs of customers and the organization are met.

This is a full-time position Monday through Friday.

Expectations & Responsibilities

• Daily completion of tasks submitted.
• Prioritizing and completing requests successfully.
• Ensuring all tasks are handled quickly and maintaining a high-quality standard.
• Reporting & escalating larger issues to management.
• Creating & implementing new initiatives to improve the overall customer experience.
• Punctuality, efficiency, and effectiveness are key to this role.
• Attendance is essential to the success of this position
• Constant improvement in the role, striving for more, and willingness to grow rapidly.

Minimum Qualifications

• 5+ years of professional administrative experience
• Excellent written communication (specifically business writing) and customer service skills
• 2+ years of Accounting/Bookkeeping experience
• 2+ years of Sales Experience
• Experience in Construction/Agricultural Scheduling
• Self-starter who solves problems when they see one and with the greatest urgency, not just when they are told to.
• Severe attention to detail and someone who can see things beyond surface level.
• The ability to seriously multi-task and think as well as act quickly.
• Continuously drive process improvement efforts for efficiency implementation measures and improving the client experience.
• Friendly, personable, and a glass-half-full attitude, who will stay calm even when dealing with impatient and demanding customers.
• Tech savvy. This role requires excellent knowledge and practical use of Google, Microsoft Office 365(especially Excel), and Facebook. We do require the ability to quickly learn new tools & platforms.
• Must understand how to conduct basic bookkeeping which includes invoicing, reconciling accounts, reporting, and being able to quickly identify and correct discrepancies.
• Excellent written and verbal communication, professional business communication skills are a must.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching

Work Location: In person