Administrative Associate - Wastewater

The purpose of this position is to provide receptionist and clerical support to the Wastewater division by performing a wide variety of administrative tasks that assist with daily operations and departmental processes. This position delivers a high level of customer service, assisting customers with completing forms, providing accurate information, and helping navigate departmental websites and software programs.

Essential Job Duties

• Provide respectful, professional, and positive service in all interactions with co-workers, internal and external customers, community members, and the general public.
• Maintain a positive and productive work environment that ensures compliance with City, Department, and Division policies, procedures, goals, and objectives.
• Serve as a department or division receptionist by greeting visitors, answering questions, and directing calls to the appropriate staff or department.
• Assist customers with completing forms, answering inquiries, and providing information or other services as needed.
• Create and maintain a variety of forms, certificates, licenses, and other documents.
• Maintain schedules for various department needs and functions.
• Assist customers with navigating departmental software programs and online resources.
• Provide training, instructions, manuals, maintenance, and updates for various software programs as needed.
• Participate in Records Management and Document Imaging activities, including filing, indexing, scanning, researching, retrieving, copying, distributing, and destroying records.
• Compose and prepare letters, reports, and general correspondence.
• Follow all established policies, procedures, and processes required to complete tasks and meet departmental goals.
• Provide timely updates on completed tasks and assigned projects as required.

The City of Wentzville is committed to being an employer of choice, offering prosperous and meaningful career opportunities and flexibility. The City offers excellent benefits, including health, vision, dental, employer-paid life insurance, long-term disability, a retirement pension, 13 paid holidays, five personal days, vacation time, sick time, tuition reimbursement, an employee assistance program, a discounted recreation center membership and much more.

To see the full Job Description, Click Here

This job posting will remain open until filled

Job Qualifications – Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.

• High school diploma or equivalent required.
• Minimum of 2 years of related experience is required; experience in Human Resources, Finance, Accounting, Procurement, or Office Administration is preferred.
  • Additional job-related degrees or certifications may be considered in lieu of experience.
• Municipal records management experience desired.

Knowledge, Skills, and Abilities – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.

• Proficiency in use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment with the ability to learn multiple software packages quickly.
• Ability to follow clear and established processes.
• Ability to work independently with moderate supervision, and to deliver own work according to specific operational targets within the department.
• Ability to complete routine and more robust tasks assigned in a timely manner.
• Attention to detail and the ability to maintain focused concentration.
• Ability to provide exceptional service to internal and external customers. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficient keyboard skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively organize and prioritize work to meet deadlines.
• Ability to concentrate on multiple tasks simultaneously.
• Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.