Administrative Coordinator – Laundry Operations

Job Summary

We are seeking a highly organized, detail-oriented, and customer-focused Administrative Coordinator to support the daily operations of our laundry business. The successful candidate will be responsible for managing customer orders, maintaining accurate records, ensuring quality control standards are met, monitoring operational timelines, and coordinating between customers, drivers, and the operations team to ensure a seamless customer experience.

Key Responsibilities

• Receive and process customer orders accurately and efficiently.
• Ensure every item received from customers is properly counted, tagged, recorded, and entered into the company system before being transferred to the operations team.
• Verify order details and special customer instructions to prevent errors and ensure service quality.
• Maintain accurate customer records, including contact details, service history, preferences, and special requirements.
• Build and maintain strong relationships with customers through professional communication and exceptional service.
• Respond to customer inquiries, requests, and concerns through phone, WhatsApp, email, and in-person interactions.
• Coordinate daily pickups and deliveries with drivers and branch teams.
• Monitor order progress and ensure all services are completed within the promised timeframe.
• Conduct quality control inspections on completed orders before dispatch to ensure company standards are met.
• Identify and report quality issues, damaged items, or operational concerns and coordinate corrective actions when necessary.
• Follow up on delayed orders and work with the operations team to resolve issues promptly.
• Maintain organized records of customer feedback, complaints, and resolutions.
• Prepare and maintain operational reports and administrative records as required.
• Support management with administrative and operational tasks to improve workflow efficiency.
• Ensure effective communication between customers, branches, drivers, and production teams.

Requirements

• Previous experience in administration, customer service, hospitality, retail, laundry, or a related service industry is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong organizational and problem-solving abilities.
• Professional appearance and positive attitude.
• Commitment to customer satisfaction and quality service.

Key Skills

• Customer Service & Relationship Management
• Administrative Coordination
• Order Processing & Record Keeping
• Quality Control & Inspection
• Operations Coordination
• Time Management
• Problem Solving
• Team Coordination
• Attention to Detail

Pay: AED2,000.00 - AED2,500.00 per month

Application Question(s):

• Tell me about your previous work experience.
• Have you worked in customer service, administration, hospitality, retail, or operations before?
• What were your main responsibilities in your last role?
• Why did you leave your previous job?
• A customer calls upset because their order is delayed. How would you handle the situation?
• Tell me about a time you dealt with a difficult customer.
• If a customer hands you 15 garments but your system shows only 14 items, what would you do?
• How do you prioritize tasks when multiple customers and staff need your attention at the same time?
• If you find a stain that was not properly removed after cleaning, what would you do?
• How would you communicate an urgent issue to the operations team?
• What would your previous manager say are your strongest qualities?
• What is your biggest weakness?
• Have you ever been responsible for handling cash, records, or customer information?

Work Location: In person