Administrative Coordinator/Dispatcher

We are looking for a full-time Administrative Coordinator/Dispatcher to add to our team. Don't worry, or heating is not required. If you enjoy working with people, are good with a computer, and are comfortable with multi-tasking, this position is for you.

About Us:

Waldman Plumbing & Heating is a well-established, respected plumbing and heating service and installation company that has been in business for over 100 years. We are a Fourth Generation business and a leader in the industry. We take tremendous pride in delivering the best services possible to our customers and have worked hard to gain our reputation as being an expert, trustworthy company.

Your Role as the Administrative Coordinator/Dispatcher:

As the Administrative Coordinator/Dispatcher, your primary focus is managing the schedule and daily 'operational flow.' Answering phone calls, scheduling, following up with customers and field technicians and ensuring all parts and material are available to complete the scope of work in a timely manner are top priorities for you. You will manage and review technicians invoices and coordinate follow-up with customers. Flexibility and ability to adjust to a quick-changing environment will make the days go quickly. You will also ensure that all information is properly obtained, invoices are accurate, proper payment is collected, and notes taken for each call. You will be a 'support coach' for the field technicians - working to assist them and ensure their success with customers. You will assist in sending invoices and estimates to customers.

Responsibilities for the Administrative Coordinator/Dispatcher:

• Multitasking and quick-thinking
• Sufficient computer aptitude
• Excellent phone skills
• Scheduling/Dispatch experience a plus
• Attention to detail
• Excellent typing and computer skills
• Excellent phone etiquette and customer service skills
• General office duties.
• Understand the skill levels needed for each job and properly match that to the customers wants and needs

Benefits for the Administrative Coordinator:

• Small, friendly office environment
• Paid Holidays
• Paid Vacation, Personal, and Sick Time
• Group Life and Short-Term Disability Insurance
• Company Events
• Health and Dental Insurance
• Simple IRA Retirement Plan with 3% Matching

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Lynn, MA 01902: Relocate before starting work (Required)

Work Location: In person