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Administrative Dispatcher
Westwood, United States
Administrative Dispatcher, Logistics
Pillar Logistics, LLC. dba Summit Delivery Services (Westwood, MA)
Pillar Logistics, LLC dba Summit Delivery Services is a national Brokerage Company providing 3rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Westwood MA market for a leading retailer of appliances.
We are currently seeking to hire an enthusiastic and motivated individual for our Westwood, MA location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.
The ideal candidate will have geographical knowledge of Westwood, MA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problems and provide resolution to issues.
Responsibilities and duties will include but are not limited to:
- Dispatch independent contractors to appropriate locations according to customer needs
- Handle inbound calls from customers and delivery teams
- Work with customer staff in performing daily duties
- Consult with managerial personnel to meet operational goals
- Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
- Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
- Claims examination and process
- Filing organizational paperwork
- Must be familiar with Microsoft Word and Excel
- Other duties as assigned
We are an Equal Opportunity Employer
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