Administrative Front Desk / HR Analyst

Job Title: Administrative Front Desk HR Analyst

Location: In-office

Department: Interpretations

Reports To: HR – Contact Center Manager

Employment Type: Full-Time

Position Summary:

The HR Analyst serves as the first point of contact for employees and visitors at our Houston location. This role is responsible for supporting day-to-day HR operations, including recruitment, onboarding, employee engagement activities, and administrative support. In addition, this position manages front-lobby responsibilities, including monitoring the entrance, greeting visitors, and responding to interpreter phone line inquiries. The ideal candidate is detail-oriented, personable, and capable of balancing multiple priorities in a fast-paced environment.

Key Responsibilities

Recruitment & Talent Support

• Support full-cycle recruitment for assigned roles, including job posting, candidate screening, interview scheduling, and communication.
• Source candidates from different portals including the local workforce commissions, Social Media, local hosted events, local schools, employment fairs, employee referrals.
• Conduct initial phone screens and coordinate hiring logistics including but not limited to quality assessments, manager interviews.
• Maintain applicant tracking and recruitment metrics as needed.

Onboarding & Employee Support

• Assist with new hire onboarding, including preparing materials, scheduling orientation, and ensuring completion of required documentation.
• Support HR with background checks, I-9 verification, and system setups.
• Serve as an initial point of contact for employee questions related to HR processes, policies, and resources.

Front Lobby & Visitor Support

• Serve as the main lobby presence during business hours, greeting employees, contractors, and visitors.
• Monitor door access, handle sign-ins, and ensure adherence to safety and security protocols.
• Answer and route calls from the interpreter phone line, ensuring timely support and escalation when needed.

Employee Engagement & Activities

• Assist in planning, coordinating, and executing employee activities, recognition events, and site-wide engagement initiatives.
• Maintain calendars, event lists, and communications to ensure smooth execution of activities.

General HR Operations

• Provide administrative support across HR functions including filing, documentation management, scheduling, and reporting.
• Support HR compliance efforts by maintaining accurate employee records and ensuring required documents are properly filed.
• Coordinate communication with cross-functional teams as needed.
• 1–2 years of administrative, HR, or contact center experience
• Limited recruiting experience
• Strong customer service skills
• Meets minimum role qualifications
• Prior recruiting and onboarding experience
• Contact center or high-volume environment experience
• Independent use of ATS, interview scheduling, and onboarding coordination
• Bilingual and regularly utilizes language skills in the role
• 3+ years of HR or recruiting coordination experience
• Experience supporting high-volume hiring operations
• Bilingual with strong cultural competency
• Capable of representing leadership in a front-facing role
• Requires minimal supervision

Qualifications:

· Native or near-native fluency in English and another language.

· Strong verbal communication and active listening skills.

· Deep understanding of cultural nuances and sensitivity.

· 2+ years of contact center or interpretation experience, preferably in healthcare, legal, financial or community settings.

· Proficient with technology, including Zoom, Teams, or proprietary VRI platforms.

· Associate degree in Human Resources, Business Administration, or related field (Bachelor’s preferred).

· 1–5 years of HR, recruitment, or administrative experience preferred.

· Strong communication and interpersonal skills; professional and welcoming demeanor.

· Ability to manage multiple priorities and maintain confidentiality.

· Experience with HRIS and applicant tracking systems is a plus.

Abilities & Competencies

• Highly organized with strong attention to detail.
• Customer-service oriented with the ability to interact professionally with employees, candidates, and visitors.
• Comfortable working onsite in a front-facing role.
• Strong problem-solving skills and ability to work independently.
• Adaptable and able to support fast-moving operational needs.

Pay: $21.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person