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Administrative Manager, II or Senior
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Standard office setting with regular in-person presence across departmental locations. Hybrid flexibility may be available based on operational needs.
Job Summary
Qualifications
- Directly supervise a team of ~10 Administrative Assistants, providing coaching, performance management, and professional development support.
- Oversee recruitment, onboarding, training, staffing coverage, and cross-training plans.
- Conduct regular one-on-one check-ins and team meetings to maintain communication, accountability, and transparency.
- Maintain updated job descriptions, set performance expectations, and complete annual performance evaluations.
Faculty Operations
- Supervise daily operations supporting faculty in credentialing, onboarding/offboarding, academic appointments and promotions, compliance, and scheduling.
- Provide oversight and coordination for day-to-day administrative support of faculty, including calendar management, expense submission, travel booking, and resolution of routine facilities or operational needs.
- Manage onboarding workflows, including orientation scheduling, access setup, and documentation of licensure and certifications ensuring a welcoming and consistent onboarding experience across all practice sites.
- Partner with administrative assistants to ensure consistent, proactive, and high-quality support tailored to faculty responsibilities and departmental priorities.
- Coordinate faculty-related processes in partnership with institutional offices (e.g., Human Resources, Medical Staff Office, Office for Faculty Affairs).
- Support educational and enrichment activities such as grand rounds, mentoring programs, CME events, retreats, and recognition initiatives.
- Partners with clinical and academic leadership to align administrative support with departmental priorities.
Education, Enrichment, and Recognition
- Coordinates logistics for faculty development programs, educational events, and recognition initiatives.
- Tracks faculty involvement in academic and leadership activities, supporting their engagement and professional growth.
Process Improvement and Compliance
- Standardizes and improves administrative workflows related to faculty support.
- Maintains documentation, tracking tools, and templates to ensure consistency and compliance.
- Interpret and communicate policies, timelines, and institutional requirements to faculty and administrative staff.
- Ensures team training and adherence to hospital, system-wide, and regulatory requirements.
Human Resources:
- Oversee personnel matters, including hiring, orientation, training, supervision, and corrective action.
- Monitor workload distribution to ensure appropriate staffing.
- Evaluate and refine policies and procedures; troubleshoot operational issues as they arise.
- Communicate departmental and hospital policies clearly to staff.
- Ensure timely completion of all performance evaluations.
Special Projects & New Initiatives:
- Lead or support projects for Administrative Director and departmental leaders as needed/requested.
- Participates in strategic planning efforts, departmental meetings, and institutional initiatives.
- Ensures the implementation of hospital-wide initiatives into all outpatient clinics.
- Collaborates closely with leadership to implement project initiatives to improve patient and physician experience.
Education
Bachelor's Degree Healthcare Administration required or
Bachelor's Degree Related Field of Study required or
Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree? No
Experience
Experience in healthcare administration or related area. 5-7 years required and
Experience in a management or leadership role. Administrative Manager II: 2-3 years required. Senior Administrative Manager: 3-5 years required
Knowledge, Skills & Abilities
Strong leadership and team management abilities.
Excellent organizational and multitasking skills.
Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.
Exceptional communication and interpersonal skills.
Ability to handle sensitive information with discretion and maintain confidentiality.
Strong problem-solving and decision-making skills.
Additional Job Details (if applicable)
Physical Requirements
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
Grade
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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